Director of Customer Success Operations
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Director of Customer Success Operations at AI Acquisition managing remote team and ensuring execution across onboarding and customer success.
Responsibilities:
- Manage the day-to-day execution of the Customer Success department
- Build and enforce clear operating rhythms for a remote-first team
- Stay on top of team members constantly and ensure tasks move forward
- Own onboarding process quality and implementation
- Enforce SOPs, scripts, QA standards, and escalation rules
- Track execution against backlog items and make sure projects actually get finished
- Identify blockers, weak performers, process drift, and communication breakdowns early
- Improve visibility across team activity, issues, and accountability
- Run performance management for Customer Success and onboarding team members
- Tighten communication systems so work is not trapped in DMs, vague updates, or duplicated channels
- Make sure sales-to-onboarding-to-Customer Success handoffs are clear and consistent
- Create a culture of truth, speed, ownership, and directness
Requirements:
- Extremely strong operator with 5+ years in Customer Success, Onboarding, Implementation, or Operations leadership
- Naturally high-accountability
- Comfortable being direct with people
- Able to manage remote teams without losing control
- Strong at enforcing process, not just designing it
- Fast-moving, organized, and hard to bullshit
- Comfortable inspecting details without getting lost in them
- Strong judgment around people, priorities, and execution quality
- Experience managing remote teams directly
Benefits:
- $150k-$230k/year cash + strong result-based incentives
- Direct mentorship and exposure to founders
- Remote flexibility
- Relocation to Dubai will be supported for proven high performers once operational impact is demonstrated
Similar Jobs
Customer Success Operations Specialist
Customer Success Operations Specialist at IDC refining systems and processes for customer engagement and value realization. Collaborating across departments to enhance customer journey effectiveness and efficiency.
Senior Client Success Manager, DACH
Senior Client Success Manager serving as the key link between enterprise clients and internal teams in Germany. Managing onboarding processes and steering complex enterprise projects with focus on the DACH region.
Senior Customer Success Manager
Customer Success Manager managing key real estate partnerships at Zillow. Delivering first-class customer experiences and driving product adoption across multiple platforms.
Customer Success Manager
Customer Success Manager at SmarterDx developing relationships with health system clients. Ensuring positive experiences through project management and collaboration.
Customer Success Specialist
Customer Success Specialist serving as the primary contact for parents and students. Providing professional support and guidance throughout the learning journey at Think Academy US.
Client Success Executive
Client Success Executive responsible for the growth of client accounts at Lantern. Managing strategic client relationships and ensuring retention and satisfaction among clients.
Customer Success Manager
Customer Success Manager managing enterprise cybersecurity customer relationships. Drive renewals, upsell opportunities, and enhance customer experiences for B2B SaaS solutions remotely.
Customer Success Manager – Sustainability Solutions
Customer Success Manager driving sustainability initiatives and programs for clients. Building strong relationships and ensuring successful adoption of Worldly's impact intelligence platform.
Customer Success Manager
Customer Success Manager shaping Kodiak Solutions’ Customer Success function with strategic and hands-on roles. Building relationships, driving product adoption, and collaborating closely with teams.
Client Success Manager
Client Success Manager focusing on onboarding new clients and leading cross-functional projects at PerchPeek. Collaborating with teams to enhance the implementation process for global accounts.
CRM Manager
CRM Manager overseeing HubSpot ecosystem across ShareGate and Workleap. Leading CRM-related projects and mentoring junior administrators with a focus on data governance and performance.
CRM Manager
Gestionnaire CRM overseeing HubSpot ecosystem for ShareGate and Workleap. Leading architecture, governance, and implementation of customer relationship management systems.
Senior Customer Success Manager, SMB
Senior Customer Success Manager at Deel focusing on high-value accounts and optimizing customer relationships. Driving strategic account success and managing customer experiences across a global platform.
Customer Success Manager
Customer Success Manager managing existing client relationships for HENRICHSEN4s. Responsibilities include sales cycle management and supporting technological changes for clients.
Senior Director, Client Success
Senior Director, Client Success leading a high-impact team to optimize revenue for complex global accounts in the travel management sector.
Client Success Coordinator
Client Success Coordinator providing project coordination and client support at Succession Resource Group, ensuring alignment between project goals and client needs in a remote setting.
Customer Success Manager
Customer Success Manager ensuring customers achieve desired outcomes at gaiia. Collaborating with teams to promote satisfaction and retention in a fully remote environment.
Vice President, Consulting & Client Success
Healthcare consultant leading consulting and client success teams for Gainwell Technologies. Focused on Data and Analytics and Population Health service lines with a commitment to improving healthcare outcomes.
CRM Manager
CRM Manager at ShareGate evolving HubSpot for multiple product lines. Leading CRM reliability, projects, and mentoring administrators.
Director of Customer Success, Brick & Mortar
Director of Customer Success at OpenLoop, focused on education and client enablement in the B&M vertical. Building strategies and leading a new team remotely.