Academic Success Manager
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Job Description
Academic Success Manager responsible for managing partner relationships to achieve academic goals. Collaborating with B2B customers and supporting sales efforts as part of a remote team.
Responsibilities:
- Account Management: Establish and nurture strong relationships with key university contacts, maintaining regular communication and follow-ups.
- Serve as the primary point of contact for institutional partners, addressing their concerns, providing support, and ensuring a positive customer experience.
- Utilize CRM dashboards on Monday.com and Hubspot to track progress and communication.
- Create detailed project plans, timelines, and milestones for successful implementation.
- Define clear objectives and outcomes for each phase of the implementation process.
- Communicate with institutions via email to facilitate onboarding and provide support.
- Conduct needs assessments to understand the specific requirements and expectations of each university.
- Identify potential challenges and barriers to successful implementation.
- Build strong relationships with key university stakeholders, including deans, faculty, IT staff, and administrators.
- Develop and deliver training programs and workshops to familiarize educators with our learning and assessment products.
- Ensure educators can effectively navigate, use, and integrate the software into their teaching methods.
- Collaborate with institutional partners to customize the product to meet their specific curriculum and assessment needs.
- Provide guidance on optimizing learner engagement.
- Help institutional partners integrate assessment tools and quizzes from review products into their courses.
- Equip educators to effectively track and analyze learner performance and product usage.
- Host kick-off calls for learners from institutional partners, providing information and support to ensure a smooth start.
- Collaborate with the sales, product, and academic success teams to ensure a seamless transition and ongoing support.
Requirements:
- Proven B2B customer success/academic success or account management skills
- Excellent communication skills, including written, interpersonal, and presentation skills
- Strong technical skills, with the ability to manage both synchronous and asynchronous remote work
- Ability to efficiently manage projects, balancing action with attention to detail
- Alignment with our mission to make health care education affordable and accessible
- Bonus Points: Experience in medical and/or nursing education program leadership, curriculum or instructional design, faculty development and/or medical/nursing education research.
- Bonus Points: Experience in sales or account management in higher education or ed tech markets
- Bonus Points: Experience with clinical education or work in a clinical setting
- Bonus Points: Deep understanding of the educational ecosystem of institutions
- Bonus Points: Graduate-level education in health care, education, or a related field.
Benefits:
- Comprehensive medical, dental and vision insurance for employees and their families
- Flexible & encouraged PTO
- Company HSA contribution of $90/month for eligible plans
- Company-paid life insurance and disability coverage
- 401(k) with company match (100% match on first 3%, 50% match on the next 2%)
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