Customer Success Manager
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Job Description
Customer Success Manager at Neogrid enhancing retail strategies through content and analytical insights. Driving customer engagement and operational excellence within the industry.
Responsibilities:
- Realizar reuniões com os varejos para compreender a estratégia de conteúdo e apresentar oportunidades de melhoria de cadastros;
- Compilar informações dos varejos para auxiliar nas tomadas de decisão;
- Acompanhar a evolução da Perfect Store do cliente por varejo;
- Auxiliar os varejos, quando possível e necessário, gerando imagens e planilhas com os dados de que precisam para atualizações;
- Atualizar informações na plataforma do varejo, quando disponível;
- Influenciar os varejos a executarem melhorias nos conteúdos conforme seu conhecimento sobre as marcas do cliente;
- Realizar treinamentos sobre Placeholder e integrações para os varejos;
- Atualizar a planilha de acompanhamento de integrações/permissão de atualização automática, com alinhamentos junto ao time de Operações;
- Enviar as documentações de integração de conteúdo.
Requirements:
- Espanhol nativo ou avançado obrigatório;
- Alta capacidade analítica;
- Experiência prévia em atendimento de clientes;
- Comunicação clara e assertiva, tanto escrita quanto oral;
- Senso de prioridade e gerenciamento do tempo;
- Conhecimento Excel nível intermediário ou avançado (será avaliado no processo)
Benefits:
- Plano de Saúde
- Plano Odontológico
- Seguro de Vida (todos extensíveis a dependentes legais)
- Auxílio-medicamento, extensível para filhos e filhas
- Vale Transporte ou Auxílio-estacionamento
- Vale Alimentação/Refeição flexível
- Wellhub (antigo Gympass) e TotalPass
- Day off no mês do aniversário
- Programa de apoio à parentalidade, NeoBaby
- Solução educacional de capacitações externas, Unico Skill
- Auxílio-creche e Licença Parental Estendida de 6 meses para mamães e 30 dias para papais
- Programa de Indicação, bonificação e muito mais
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