Customer Success Partner – Agency
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Job Description
Customer Success Partner serving as strategic advisor to agency partners at CreatorIQ. Driving value realization in influencer marketing with a focus on building trusted relationships and program management.
Responsibilities:
- Serve as the primary strategic partner for complex agency organizations
- Advise agencies on scaling influencer programs across clients
- Build deep, multi-threaded stakeholder relationships
- Drive strategic business reviews, maturity assessments, and growth planning sessions
- Partner with Strategic Insights Managers to deliver off-platform analysis
- Use data to proactively identify opportunities and risks
- Collaborate cross-functionally with teams including Implementation, Product Education, Support, Sales, and Insights
- Act as a thought partner to agencies on program governance
- Maintain account documentation to support consistent account management
Requirements:
- Passionate and knowledgeable about influencer marketing, creator content, and the future of digital media.
- 3+ years in a strategic, customer-facing role (CSM, Strategy, Client Services, or Account Leadership)
- Experience working at or closely with marketing agencies—ideally supporting complex, multi-client or global agency environments
- Deep understanding of agency structures, incentives, and challenges
- Skilled at leading senior-level and executive conversations
- Comfortable acting as a strategic extension of an agency team
- Highly organized, self-directed, and capable of managing a dynamic book of business
- Adept at leading structured, high-impact engagements like business reviews and strategic planning
- Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira
Benefits:
- 25 days vacation
- Floating and set holidays
- Wellness allowance
- Paid parental leave
- Stock options as part of our equity-sharing program
- Healthcare coverage, encompassing mental health, physical therapies, dental, vision, and cancer coverage
- Comprehensive perks program providing stipends for wellness, cell phone and internet, home office setup, mental wellness, and professional development
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