Customer Success Project Manager
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Job Description
Customer Success Project Manager developing engaging learning content for SaaS customers. Collaborating with cross-functional teams to maximize platform adoption and usage through effective educational materials.
Responsibilities:
- Design, develop, and maintain engaging and accessible learning content, including e-learning modules, guides, toolkits, videos, job aids, and knowledge resources.
- Create digital learning experiences using tools such as Camtasia, Snagit, Chameleon Creator, Gainsight, and similar platforms.
- Ensure learning content aligns with company culture, product capabilities, and business goals.
- Partner with Product, Customer Success, Support, Sales, and other SMEs to translate complex information into learner-friendly formats.
- Gather knowledge from internal experts and transform it into structured, scalable learning programs.
- Support and continuously improve customer onboarding programs and role-based learning paths.
- Contribute to the design and delivery of blended learning experiences, including self-paced learning and live virtual sessions.
- Manage and maintain learning content within the Learning Management System (LMS) and internal knowledge platforms.
- Ensure content is organized, accessible, and easy for customers to navigate.
- Gather feedback from learners and stakeholders to improve learning experiences.
- Use analytics and learner insights to optimize content effectiveness and engagement.
- Identify and curate relevant external learning resources that enhance the customer learning experience.
Requirements:
- 2+ years of experience in instructional design, LMS administration, or learning content development, ideally in a SaaS or technology environment.
- Experience building digital learning using tools such as Camtasia, Snagit, Chameleon Creator, Gainsight, and similar platforms.
- Strong ability to translate complex technical concepts into clear, engaging learning experiences.
- Experience collaborating with cross-functional teams and subject matter experts.
- Excellent written communication and storytelling skills.
- Preferred Experience creating customer education programs for SaaS products.
- Familiarity with learning analytics and measuring training effectiveness.
- Experience managing or administering a Learning Management System (LMS).
- Knowledge of adult learning principles and instructional design methodologies.
Benefits:
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and career development.
- Flexible work arrangements, including remote work options.
- Health, dental, and vision insurance.
- 401(k) plan with company matching.
- Company will provide laptop and other needed computer equipment.
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