Customer Success Specialist, Learning Coach Support
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Job Description
Learning Coach Support Trainer developing training materials and webinars for families in virtual schools. Reporting to the Manager of Go to Market Training & Learning Coach Support in a remote role.
Responsibilities:
- Host onboarding webinars to support Learning Coaches in their new role and responsibilities.
- Develop and present engaging webinars to inform Learning Coaches of best practices as they support students learning at home. This includes researching applicable topics, writing scripts, and preparing slides.
- Analyze webinar feedback gathered through post-webinar surveys to improve delivery and content of presentations.
- Write training materials for caretakers to use as they support their students' learning at home. Training materials include PDF content, scripts for videos, and communications.
- Meet with school representatives monthly and maintain communication throughout the year.
- Maintain collaborative social media groups.
- Deeply understand the Learning Coach experience and provide Subject Matter Expertise to the business on the experience.
- Knowing, understanding, and promoting the Pearson Virtual Schools differentiated value proposition.
- Other duties as assigned.
Requirements:
- Ideally, a current or former Connections Academy or Pearson Online Academy teacher. Learning Coach experience is a plus.
- Sincere enthusiasm for working with adult learners.
- Excellent communication and presentation skills appropriate for a wide variety of Learning Coaches.
- Experience delivering webinars using conference applications.
- Excellent writing skills.
- Strong problem-solving skills and finding innovative ways to meet customer needs.
- Highly organized.
- High degree of flexibility.
- Technologically proficient especially with Microsoft® Office programs, Google tools, Pearson Online Classroom LMS, and web conferencing software.
- Must enjoy a challenging work environment that requires flexibility, self-direction, creativity, and strong communication skills.
Benefits:
- This position is eligible for Pearson’s annual incentive program.
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