Customer Success Specialist
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Job Description
Customer Success Specialist at S&P Global providing insights and facilitating product delivery for client success. Fostering relationships to optimize client objectives in the automotive industry.
Responsibilities:
- Become an expert on your clients: their objectives, needs, and working style
- Conduct prospective client demonstrations
- Manage onboarding activities
- Attend all meetings, compiling recaps and action items to maintain momentum
- Running status meetings as needed
- Work with product help desk to obtain and distribute user credentials
- Coordinate onboarding training(s)
- Manage follow-up engagements (insights, best practice recommendations, etc.)
- Run point with internal resources to solve client issues, ensuring themes are communicated
Requirements:
- University/College Graduate: Business, Marketing, Communications or similar
- Strong knowledge of, and/or interest in, the Automotive industry
- Strong written and oral communication skills
- Detail-oriented, driven by organization and efficiency
- Strong critical thinking and problem-solving skills
- An aptitude to learn and adapt quickly in a rapidly changing environment
- The ability to build strong working relationships in a collaborative setting
- Proficient in the Microsoft Suite (PowerPoint, Excel, Teams, Word) and Salesforce applications
- *Please submit your resume in English.
Benefits:
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
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