Customer Success Specialist
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Job Description
Customer Success Specialist at Lassie providing support for pet insurance clients. Engaging in client interactions and optimizing experiences within a fully remote setup.
Responsibilities:
- Communicate with our customers and respond to their requests and questions (via chat, email, and phone), from 8:00–22:00 Monday to Friday and 9:00–18:00 on Saturday.
- Provide support to our customers regarding their pets, our insurance products, and policy enrollment.
- Continuously optimize the customer experience based on customer feedback, in collaboration with other Lassie departments.
- Participate in exciting projects related to customer satisfaction ✨
Requirements:
- You have prior experience in customer service, in a veterinary practice/clinic, or in a role with direct customer contact.
- You have excellent communication skills, both written and verbal.
- You work in a structured and detail-oriented way.
- You can multitask—both advising customers and supporting internal projects.
- You are curious and motivated to learn new things.
- You are flexible, hands-on, and motivated to work in a dynamic environment.
- You enjoy teamwork and appreciate regular interaction with colleagues (French, Swedish, and German).
- You have proficient spoken and written French and basic English to communicate with the international team 🌈
Benefits:
- The opportunity to be part of a dynamic, growing company.
- A flexible, dynamic, and friendly company culture.
- An international work environment with a high degree of creative freedom.
- The joy and enthusiasm of working on a unique product that makes the world better.
- Dogs are, of course, welcome in our Paris office 💙
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