Customer Success Strategy and Operations
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Job Description
Join ElevenLabs as a Customer Success Strategy and Operations professional. Focus on scaling go-to-market operations while leveraging AI in a global work environment.
Responsibilities:
- Build and maintain strategic automations and standardized processes that support cross-functional teams and promote consistency and adoption.
- Collaborate with cross-functional teams to drive initiatives that enhance revenue generation and operational effectiveness.
- Serve as a trusted partner to leadership, providing strategic insights, actionable recommendations, and performance reporting.
- Develop and test new ideas, workflows, and sources that improve critical levers within each functional area.
- Oversee analytics and performance analyses across pre-sales functions. Identify areas of opportunity and acceleration; build dashboards and insights that inform experimentation and guide lever improvement.
- Lead the design and management of dashboards, reports, and key performance indicators (KPIs) to measure and enhance team performance.
Requirements:
- 4+ years of Revenue Operations at high-growth technology companies
- Proven track record of developing and implementing end-to-end solutions, from data collection and analysis to execution.
- Can break complex problems into smaller, actionable solution steps
- Strong analytical skills, with proven expertise in SQL and data visualization using BI tools (e.g. Sigma)
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
- Highly adaptable, with a proactive approach to problem-solving and process improvement.
- Strong coachability and willingness to learn and adapt to new challenges.
Benefits:
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
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