Customer Support Agent
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Job Description
Customer Support Agent providing service through phone, email, and chat for Hims & Hers health products. Enhancing customer satisfaction and productivity in healthcare services.
Responsibilities:
- Provide timely and accurate responses to customer inquiries via email, phone, chat, and EMR, focusing on all things Hims & Hers products and general customer questions
- Uphold high standards of productivity and quality in customer service interactions
- Navigate various customer service platforms and tools to deliver efficient and effective support
- Collaborate with other agents and CX leadership to resolve customer issues promptly
- Participate in training and development programs to enhance your knowledge base and customer service skills
- Contribute to the team's success by meeting and exceeding service and performance goals
- Escalate medically related inquiries to the appropriate teams.
- Become a subject matter expert in all Hims & Hers products and offerings
Requirements:
- 2+ years experience providing customer service, preferably in healthcare industry
- 2+ years experience working from home in a quiet, distraction free environment
- A high school diploma or equivalent; a degree in a related field is a plus
- Exceptional customer service skills with a passion for helping others
- Strong communication skills, both written and verbal, with the ability to convey information clearly and empathetically
- The ability to multitask and navigate multiple digital platforms efficiently
- A positive attitude and the ability to work well in a team environment
- The flexibility to adapt to a fast-paced, dynamic work setting
- A commitment to maintaining confidentiality and handling sensitive information with discretion
- Willing and able to work autonomously in a remote setting and able to stay proactively engaged with the wider team
- Willingness and ability to work non-standard business hours, including weekends, evenings & holidays
Benefits:
- Company offers outstanding benefits
- Comprehensive Total Rewards package
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