Customer Support Consultant
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Job Description
Consultant supporting PRISM users across government agencies and delivering advisory services. Engaging with senior client leadership to achieve business objectives and drive successful implementation of Unison's products.
Responsibilities:
- Support PRISM users across various government agencies
- Provide a broad range of implementation and integration tasks including requirements analysis, business process analysis, system configuration, testing, training, and post-implementation support
- Help drive successful operation of Unison’s product suite by delivering high quality advisory and support services to government contractors
- Ensure assigned tasks are performed on target, on time, and on budget, and that client personnel appreciate the value of the work performed
- Understand client’s business objectives and help clients achieve their goals
- Interaction with senior client leadership to define project goals, execute against plan and manage issues and risks
- Consultants are continuously challenged though client projects and build skills towards a fulfilling career
- All consultants receive product and federal acquisition training and receive career development guidance from experienced professionals.
Requirements:
- Professional experience with one or more of the following: Prior consulting/training experience, preferably with a top consulting firm
- Superior client relationship skills
- Exceptional written and verbal communications skills
- Self-starter, quick learner, and team player
- Proficient in the basics of Microsoft Excel, PowerPoint and Word
- BA or BS degree in a related field or equivalent experience
- Business experience in government contractor functions such as proposal management, contract management and/or procurement is preferable
- Washington DC Metropolitan area
Benefits:
- Attractive and competitive benefits package
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