Customer Support Engineer
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Job Description
Customer Support Engineer managing installations and support for scientific instruments at PerkinElmer. Collaborating closely with customers to ensure optimal performance and resolving technical issues.
Responsibilities:
- Installazione, Supporto & Troubleshooting
- Eseguire installazioni on-site, manutenzione, qualifiche e riparazioni di strumentazione di laboratorio
- Diagnosticare e risolvere problemi hardware e software, garantendo un supporto tempestivo ed efficace
- Fornire formazione pratica agli utenti
- Mantenere una comunicazione chiara e costante con i clienti
- Supportare il lancio di nuovi strumenti e servizi
- Collaborare con il team commerciale per individuare opportunità di upgrade
- Rappresentare gli standard di qualità e l’eccellenza del servizio PerkinElmer in ogni interazione con il cliente
Requirements:
- Laurea in Chimica, Fisica, Elettronica o esperienza tecnica equivalente
- Minimo 3–5 anni di esperienza nel supporto tecnico, field service o strumentazione di laboratorio
- Esperienza con strumenti analitici LC, GC/MS o simili fortemente apprezzata
- Ottime capacità comunicative e orientamento al cliente
- Conoscenza della lingua inglese a livello professionale (scritta e parlata)
Benefits:
- Auto aziendale
- Supporto alla formazione continua
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