Customer Support Engineer
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Job Description
Customer Support Engineer providing hands-on technical and application support for Agilent's LC-MS products. Working remotely with occasional visits to customer sites in the UK.
Responsibilities:
- Providing not only hands-on technical LCMS but also application support to our customers and colleagues
- Work on-site at a variety of labs and support the customers with product solutions across LC-MS product range, SQ, QQQ, Qtof, as well as multi-vendor systems solutions
- Install and optimize hardware/software/network products
- Perform maintenance and repairs
- Diagnose and resolve product performance issues
- Address applications related issues and provide end-to-end solution at customer sites
- Deliver fully coordinated solutions, which may include peripherals, communications, operating systems, and applications software
- Ensure customer satisfaction by guiding and training users on preventive maintenance and configurations, as well as how to effectively use the systems to their advantage.
- Applying interpersonal skills, creativity and a can-do approach are fundamental for the role.
Requirements:
- Have an academic degree in science or engineering, including but not limited to chemistry, analytical chemistry, biochemistry, biotechnology or similar
- Expertise in analytical techniques and method development (Chromatography, e.g. LC/ LC-MS) in a similar position or as an End-user
- Have user experience in instrument maintenance, data analysis software, problem-solving skills, particularly for fixing, applications support and/or general instrument maintenances
- A strong desire to learn and expand your skill set
- Enjoy working remotely, whilst engaging and visiting customers on-site
- A strong attention to detail and processes, ensuring compliance with Agilent's Quality standards.
Benefits:
- Agilent Result Bonus
- Life Insurance
- Pension
- Healthcare
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