IT Service Desk Support Analyst – Level 1
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
IT Service Desk Support Analyst providing 1st Level Support to IT systems and integration solutions. Working with clients to resolve issues, manage tickets, and support new applications.
Responsibilities:
- Provide 1st Level Support and monitoring to IT systems and integration solutions
- Work in a team with other experienced Support Analysts
- Provide client support and issue resolution via E-mail, telephone, and other electronic mediums
- Create, manage, and resolve support tickets raised against technical issues
- Monitor the Cirrus and ICE applications and services
- Basic troubleshooting of problems with hosted applications/services
- Support the roll-out of new applications/customers
Requirements:
- Less than 12 months experience or freshly graduated from university
- Skills around Linux and MySQL
- Basic understanding of XML
- Good written and spoken communication skills
- Good ticket accuracy
- Proactive identification of ongoing issues
- Good understanding of XML and related concepts
- Knowledge of XML
- Understanding of XML validation
- Familiarity with document formats; XML, ED I, IDOC and CSV files
- Base knowledge of Unix / Linux commands
- Base knowledge of MySQL & database commands
- Base understanding of XSLT and Flat File transforms
- Familiarity with transport technologies: AS2, X400, HTTP, SMTP, SFTP
- Base knowledge of v2 and v3 Adapters
- Understanding of Hub Management
- Basics of Security Certificates
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Similar Jobs
Support Analyst – Senior, Veeva Systems
Support Analyst ensuring compliance in regulated Life Sciences and Healthcare environments. Involves problem-solving in corporate Windows settings and collaboration with global teams.
CAPPS Application Support Analyst
Senior-level consultative and technical support role for CAPPS applications with Cayuse. Requires extensive Texas public sector experience and ERP solutions knowledge.
CAPPS Functional Technical Analyst
CAPPS Functional Technical Analyst providing technical assistance and consultative services for CAPPS program. Focused on HR/Payroll and related CAPPS modules with minimal supervision.
Financial Functional Technical Analyst
Analyzing financial processes and providing technical support for CAPPS financials. Collaborating with service desk and ensuring compliance with standards and requirements.
Senior Telecom Support Engineer
Senior Telecom Support Engineer at Hewlett Packard Enterprise providing advanced technical support for telecom and networking solutions. Analyzing issues and delivering effective solutions while ensuring customer satisfaction.
Technical Support Engineer – Openstack, Kubernetes
Technical Support Engineer maintaining customer environments and supporting Mirantis OpenStack/Kubernetes infrastructure. Troubleshooting system-level issues with hands-on Linux administration experience.
Designated Support Engineer
Designated Support Engineer providing white-glove support for Kubernetes deployments. Serving as a technical champion for Everpure’s strategic accounts to maximize reliability and performance.
Computer User Support Analyst, Level 2
Computer User Support Analyst providing IT support for OHSU's staff and partners. Responsible for triaging support requests and maintaining customer relations.
Technical Support Engineer
Technical Support Engineer troubleshooting tier II support tickets for Censis products. Collaborating with various teams during pre-implementation and providing technical advisement on customer inquiries.
IT Support Analyst
IT Support Analyst providing responsive support for employees across Binance.US. Focus on macOS environments, Google Workspace, and technical troubleshooting in a fully remote setup.
Enterprise Support Engineer, IT Billing Services
Technical support engineer ensuring billing services platform stability and integration at Genesys. Collaborating cross-functionally to resolve issues in complex, integrated billing ecosystem.
Support Technician
Support Technician role at SONDA focusing on user support and IT maintenance. Engage in clear communication and problem-solving for end-user issues.
Cyber Expert Support Engineer
Corporate Cloud Expert Engineer resolving complex technical incidents for Acronis products. Collaborating with customers and internal teams to ensure robust cybersecurity practices and enhance customer experience.
Support Engineer, Inglés C1
Support Engineer optimizing Contact Center infrastructure and collaborating with global teams. Responsible for implementation and maintenance of critical systems.
HVAC Technical Support Analyst II
HVAC Technical Support Analyst providing technical advice to sales reps and customers about HVAC equipment. Manages casework and promotes resources in a fast-paced environment.
Application Support Analyst – EDI, FTP, Customs/ABI
Application Support Analyst providing support for EDI, FTP, and customs processes for Southern Border operations. Seeking a bilingual professional for customer coordination in Mexico.
Help Desk Support Engineer
Help Desk Support Engineer providing technical support for customers and systems in a remote capacity. Enhance operational excellence while ensuring minimal production downtime in a manufacturing environment.
Technical Support Agent
Technical Support Agent providing technical assistance and troubleshooting for a fast-growing AI-driven SaaS company. Collaborating with customers and engineering teams to enhance user experience and workflows.
Technical Analyst – MMIS, Medicaid Pharmacy
Advisor Technical Analyst managing technical execution for MMIS and Medicaid Pharmacy systems. Collaborates with teams to provide solutions to healthcare challenges.
Business Support Analyst
Business Support Analyst providing operational support and advice to stakeholders at BMO. Collaborates on strategic initiatives and ensures effective business processes in Canada.