Support Analyst – Senior, Veeva Systems
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Job Description
Support Analyst ensuring compliance in regulated Life Sciences and Healthcare environments. Involves problem-solving in corporate Windows settings and collaboration with global teams.
Responsibilities:
- Provide support and maintenance for regulated corporate environments in the Life Sciences and Healthcare sectors;
- Ensure systems and processes comply with regulations and validation requirements applicable to regulated environments;
- Perform configuration, support and troubleshooting activities in Windows-based corporate environments;
- Support management of requests, incidents, and changes through ticketing tools and established processes;
- Collaborate with global, cross-functional teams, ensuring effective communication between technical and business areas;
- Other routine duties of the area.
Requirements:
- Experience in the Life Sciences and Healthcare industry;
- Knowledge of GxP;
- Knowledge of 21 CFR Part 11;
- Knowledge of Annex 11;
- Knowledge of validation processes in regulated environments;
- Strong experience in configuration and troubleshooting of Windows-based corporate environments;
- Familiarity with ticketing systems such as ServiceNow;
- Knowledge of Request Management processes;
- Knowledge of Incident Management processes;
- Knowledge of Change Management processes;
- Excellent communication and interpersonal skills;
- Ability to interact with technical and non-technical audiences;
- Ability to work independently and collaboratively within global, cross-functional teams;
- Bachelor's degree required.
- Nice to have:
- Experience with documentation tools;
- Knowledge of version control systems.
Benefits:
- Medical insurance for employees and dependents with nationwide coverage through Bradesco or Unimed;
- Dental insurance with nationwide coverage;
- Meal voucher or food voucher (employee's choice);
- Childcare allowance;
- Life insurance for employees and dependents;
- Gympass for employees and dependents;
- EAP (Employee Assistance Program) offering Financial Assistance, Legal Assistance, Social Assistance, and Psychological Assistance (24/7);
- Discounts and special rates with universities (Mackenzie, SENAC, FIA, FIAP and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, Indeed);
- Discounts on fee packages and special rates with Itaú and Bradesco banks;
- Option for payroll-deductible loans (salary-deducted loan);
- Reimbursement program for certain external certifications;
- Training: TCS provides an online and in-person training and development platform covering soft skills, technologies, and domain topics across more than 15,000 subjects;
- Length-of-service awards: TCS recognizes associates for commitment and loyalty at 3, 5 and 10 years and every 5 years thereafter;
- Employee referral bonus – receive a bonus for each successful hire;
- TCS Fit4Life – Program to encourage physical exercise for associates, with online functional training sessions;
- International experience: depending on skills and business needs, you may be eligible to apply for positions abroad (within and outside Latin America);
- And more.
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