Senior Telecom Support Engineer
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Job Description
Senior Telecom Support Engineer at Hewlett Packard Enterprise providing advanced technical support for telecom and networking solutions. Analyzing issues and delivering effective solutions while ensuring customer satisfaction.
Responsibilities:
- Provide advanced technical support and troubleshooting for telecom and networking solutions.
- Analyze, diagnose, and resolve complex technical issues across multiple technologies and platforms.
- Review, validate, and implement detailed technical designs and solutions.
- Lead technical assessments, solution delivery, and customer engagements.
- Coordinate installations, upgrades, migrations, and deployments of enterprise technology solutions.
- Investigate network performance issues using packet analysis tools such as Wireshark and PCAP traces.
- Collaborate with customers, project teams, and engineering groups to identify requirements and deliver effective solutions.
- Provide technical guidance and mentorship to team members and stakeholders.
- Develop and maintain technical documentation, knowledge articles, and best practices.
- Participate in knowledge-sharing initiatives and contribute to continuous improvement efforts.
- Support customer escalations and participate in on-call rotations as needed.
- Assist with pre-sales activities, technical proposals, and solution recommendations.
- Stay current with emerging technologies, telecom standards, and industry trends.
Requirements:
- Bachelor's degree in Computer Science, Engineering, or a related field and 8+ years of professional experience; or 11+ years of equivalent professional experience without a degree.
- Strong understanding of core telecommunications networking concepts.
- Familiarity with telecom standards and protocols.
- Experience working with Diameter and SS7 protocols.
- Proficiency in network packet analysis using Wireshark and PCAP traces.
- Strong Linux troubleshooting and system administration skills.
- Excellent analytical, troubleshooting, and problem-solving abilities.
- Ability to perform effectively during high-pressure situations and critical service outages.
- Strong communication and customer-facing skills.
- Demonstrated curiosity, initiative, and commitment to continuous learning.
- Collaborative team player with a positive attitude.
Benefits:
- Health & Wellbeing
- Personal & Professional Development
- Unconditional Inclusion
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