Customer Support Representative – Contract
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Support Representative resolving digital platform inquiries for a growing media platform. Managing HubSpot tickets, troubleshooting issues, and improving customer support operations.
Responsibilities:
- Manage and resolve incoming support tickets via HubSpot CRM/ticketing system within a 1-business-day turnaround time
- Investigate and troubleshoot complex technical platform inquiries before escalation
- Educate clients on platform self-service tools and features
- Maintain operational performance standards, including managing 8 or fewer open tickets concurrently and performing daily quality checks
- Identify inquiry trends and propose 1 to 2 process improvement ideas monthly
- Collaborate with team members and cross-functional technical teams
- Share audience insights and escalate unresolved issues when necessary
- Serve as a customer advocate and deliver exceptional service
Requirements:
- Bachelor’s degree in Business Administration or a relevant discipline
- At least 1 year of experience in a Customer Support, Customer Service, Helpdesk, or Technical Support role
- Excellent written English skills with strict attention to grammar, spelling, clarity, and a professional tone
- Ability to quickly learn new digital platforms, CRM systems, and ticketing software
- Investigative mindset and strong problem-solving skills
- Ability to thrive independently in a fast-paced environment
- Hands-on experience using HubSpot ticketing software or similar CRM tools is a bonus
- Must be a Philippine citizen
- Applications must be submitted in English
Benefits:
- Government-mandated benefits
- Work-From-Home or Work-On-Site Option
- Welcome Gift Packs
- Continuous professional development
- Supportive, fast-paced, and inclusive company culture
- Trust and autonomy
Similar Jobs
Clinical Support Specialist
Clinical Support Specialist training hospitals and supporting adoption of Hyperfine’s portable Swoop MRI system. Providing clinical expertise, implementations, demonstrations, and customer-site support across the assigned western territory.
Client Support Specialist
Business Intelligence Associate Analyst supporting data reporting and insights for Ensemble’s healthcare revenue cycle management solutions. Preparing, validating, and organizing data for stakeholder decisions.
Customer Support Consultant, E-commerce
Customer Support Consultant handling e-commerce customer inquiries for SupportYourApp, a global Intelligent Support-as-a-Service provider. Resolving shipping, returns, orders, and price adjustments remotely.
Employee Support Specialist – HR, Payroll, Global Employment
Employee Support Specialist supporting Remote People’s global payroll and employment platform across EMEA. Managing employee lifecycle cases involving payroll, benefits, contracts, onboarding, and compliance.
Pharmacy Technician, Retail Customer Care
Remote CVS Health pharmacy technician handling prescription inquiries and customer care. Verifying medications, processing prescriptions, and escalating complex issues from Rhode Island.
Customer Experience Mobilization – PM/BA, Financial
CX mobilization PM/BA supporting Gainwell Technologies’ healthcare contact center launches. Managing requirements, project artifacts, financial variance analysis, and Medicaid-related client delivery.
Customer Support Specialist – SAAS
Customer Support Specialist supporting Fergus SaaS customers across phone, email, chat, and tickets. Troubleshooting product issues and improving self-service content from the Philippines.
Licensed Customer Experience, Team Lead
Licensed customer service team lead coaching insurance representatives at Aspire General Insurance Services. Improving customer experience, compliance, staffing, and call-center performance.
Cantonese/English Customer Support Agent
Cantonese/English Customer Support Agent assisting gaming, e-commerce, and tech customers for 5CA. Troubleshooting issues through email, chat, social media, and phone.
Client Support Specialist – PT Hours
Client Support Specialist supporting enterprise users of Optro’s AI-powered GRC platform. Troubleshooting product issues and partnering with engineering and product teams to improve client experience.
Business Owner, Customer Service, Sales/Network
Business Owner für Kundenservice und Vertrieb/Netz bei einer deutschen Energieabrechnungsplattform. Steuerung von SAP-Utilities-Prozessen, Anforderungen, Standards und Business Community.
Senior Admin, Customer Service Executive – Bilingual: CN, EN
Senior remote administrator supporting a Singapore immigration consultancy’s PR and citizenship applications. Managing documentation, client guidance, cover letters, and post-submission support.
Admin, Customer Service Executive – Bilingual: CN, EN
Remote bilingual administrator coordinating Singapore PR and Citizenship applications for an immigration consultancy. Managing documentation, client guidance, cover letters, and post-submission support.
Customer Care Specialist I
Remote Customer Care Specialist supporting Vitu’s vehicle titling and registration platform. Handling inbound inquiries, Tier 1 support, account issues, and customer training.
Customer Care Specialist I
Customer Care Specialist maintaining client records and accounts for Vitu’s vehicle titling and registration platform. Supporting contract implementation, database updates, and customer requests.
Retention Restaurant Support Specialist, SaaS Sales
Yelp Restaurant SaaS support specialist helping restaurant owners solve issues, use Yelp tools, and retain their businesses. Remote US role with phone and email support.
Atención al Cliente
Asesor de atención al cliente remoto para Konecta, empresa peruana de experiencias de cliente. Gestionando consultas con turnos flexibles y capacitación presencial en Lima.
Customer Service Representative – Telephone Support
Telefonischer Kundenservice für REWAG, regionalem Energieversorger für Strom, Erdgas, Wärme und Trinkwasser. Betreuung, Energieberatung und SAP-Kundendatenpflege mit vertriebsorientiertem Service.
Login-out/Sample Management Staff - Customer Service - Hardline
Sample management staff handling testing specimens for Eurofins’ scientific laboratories in Vietnam. Coordinating receipt, eLims records, storage, and laboratory transfers.
Customer Experience Manager – Splunk
Customer Experience Manager guiding enterprise customers through Splunk cybersecurity, observability, and IT operations adoption. Driving executive value realization, strategic roadmaps, and renewals.