Seasonal Customer Experience Associate
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Job Description
Seasonal customer support associate serving Tecovas’ Western footwear and apparel customers remotely. Handling product questions, purchases, shipping issues, and customer retention support.
Responsibilities:
- Serve as the first point of contact for new and existing customers through email, live chat, and phone
- Answer customer questions and solve problems related to purchases, shipping, and other issues
- Provide product advice regarding style, fit, and customer-specific recommendations
- Develop comprehensive knowledge of the product line, technology, ordering, shipping, and logistics
- Gain cross-functional experience in sales, events, marketing, and other customer-facing functions as desired
- Partner with leadership to create and execute policies, procedures, and customer retention programs
- Maintain excellent daily metrics and CSAT
- Represent the team’s culture, attitude, and expertise while embodying Tecovas’ core values
Requirements:
- BA/BS degree a plus, ideally in Communications, Marketing, Business, or a related field.
- Retail or customer-facing job experience
- Independent, results-driven work ethic
- Ability to manage difficult customer situations in a calm, positive manner
- Comfort with ambiguity and working in a fast-paced startup environment
- Utmost character, honesty, and humility
- Required flexibility with scheduling and availability for extended holiday hours, including early morning shifts, weekends, and evenings
- Availability during key holiday events, including the week of Thanksgiving, the week of Christmas, and the week between Christmas and New Year's
- Availability for mandatory training Oct 12–16 and Oct 19–23, 9am–1pm CT
- Candidates must be located within the United States
Benefits:
- Competitive hourly compensation: $18/hour
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