Sales Support Representative
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Job Description
Sales Support Representative generating business and managing customer orders for ePlus, a technology solutions company. Supporting quoting, invoicing, vendor sourcing, customer service, and add-on sales.
Responsibilities:
- Generate new business and manage and grow existing customer activity
- Manage administrative responsibilities throughout the sales cycle
- Accurately enter customer purchase orders into the system
- Follow up on orders to ensure successful delivery
- Manage open orders and ensure accurate, timely delivery
- Confirm timely and accurate invoicing
- Resolve customer and supplier issues proactively
- Learn vendor programs to source products at advantageous prices
- Assist customers with returns, order inquiries, and information requests
- Build relationships with sales, vendors, and internal departments
- Assist with quoting
- Offer add-on opportunities such as warranty uplifts, service agreements, accessories, and supplies
- Complete projects and additional assigned responsibilities
Requirements:
- 1+ years of sales or customer service experience
- Knowledge of computers/networking and the IT industry
- Excellent communication and phone skills
- Ability to prioritize and multitask
- Team player with a positive attitude
- Knowledge of Microsoft Office suite
- Bachelor’s degree preferred
Benefits:
- 401(k) eligibility
- Employee stock purchase program
- Paid time off, including vacation, sick time, and personal leave
- Medical, financial, and/or other benefits, dependent on the position offered
- Reasonable accommodations in accordance with relevant laws
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