Customer Care Supervisor
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Care Supervisor leading customer support for Novanta’s precision motion and positioning technologies. Driving service excellence, issue resolution, and continuous improvement across healthcare and advanced manufacturing applications.
Responsibilities:
- Lead, coach, and develop a team of Customer Care Representatives
- Oversee day-to-day customer care operations, including workload management, service execution, performance monitoring, and adherence to service standards
- Resolve escalated customer issues by collaborating with customers and cross-functional teams
- Identify solutions, remove barriers, and ensure timely issue resolution
- Drive continuous improvement using customer insights, service metrics, and operational data
- Enhance team effectiveness, customer satisfaction, and overall business performance
- Collaborate with Sales, Operations, Engineering, and Supply Chain to drive customer satisfaction through order management, issue resolution, and service excellence
- Support customer retention and growth of Novanta’s Positioning Solutions business
Requirements:
- Proven ability to lead, coach, and develop teams through clear expectations, performance management, accountability, engagement, and continuous learning
- Demonstrated success delivering exceptional customer experiences, building trusted customer relationships, and driving customer satisfaction, retention, and service quality
- Strong analytical, problem-solving, and organizational skills
- Ability to manage competing priorities, leverage data to guide decisions, and drive process improvements in a fast-paced environment
- Demonstrated ability to leverage business systems, data, reporting tools, automation, and AI-enabled technologies
- Ability to improve team productivity, customer responsiveness, operational efficiency, and decision-making through digital adoption and insights
- Ability to remain in a stationary position for extended periods while working at a computer or on the phone
- Ability to operate standard office equipment
- Ability to lift up to 10 pounds if required
Benefits:
- Competitive quarterly sales compensation based on achievement to plan
- Full range of medical, financial, and other benefits
- Equal employment opportunity and affirmative action workplace
Similar Jobs
Sales Support Representative
Sales Support Representative generating business and managing customer orders for ePlus, a technology solutions company. Supporting quoting, invoicing, vendor sourcing, customer service, and add-on sales.
Director, Customer Support Operations
Director leading in-house and third-party contact center operations for Bob’s omni-channel furniture retail business. Improving customer service metrics, vendor performance, technology, and team leadership.
Senior Customer Support Manager
Customer Support Senior Manager leading omnichannel contact center operations for Bob’s Discount Furniture. Driving KPI performance, root-cause improvements, and partner accountability across remote and multi-site teams.
Customer Service Agent, Danish Speaker
Danish-speaking customer service agent supporting Newstel’s multilingual customer-support and BPO services remotely in Portugal. Handling customer queries across email, chat, and phone.
Customer Service Representative – Medical Self Pay
Remote customer service representative resolving patient healthcare accounts for Savista’s healthcare revenue-cycle services. Negotiating payment plans, documenting encounters, and supporting compliant collections.
First-Level Support Specialist – All Genders
First-Level-Support für LABLIONS, Anbieter ganzheitlicher IT-Lösungen für medizinische Laborprozesse. Bearbeitung, Priorisierung und Dokumentation von Kundenanfragen in Jira und Confluence.
Customer Support Specialist
Support-Mitarbeiter für digitale Steuer- und Finanzlösungen von fino taxtech. Betreuung von Kunden über E-Mail, Telefon und digitale Support-Kanäle.
Customer Service Team Leader
Customer Service Team Leader leading customer support teams for a growing specialty coffee and beverage retailer. Coaching associates, managing KPIs, and resolving escalated customer concerns.
Customer Service Associate
Remote Customer Service Associate supporting customers of a growing specialty coffee and beverage retail company. Handling inquiries, orders, accounts, and concerns across phone, chat, and email.
Travel Support Specialist
Remote Travel Support Specialist coordinating itineraries, reservations, and travel-plan updates. Supporting clients and vendors while maintaining organized travel records.
French-speaking Customer Service, Sales Agent
Remote French-speaking agent supporting Salt mobile and fiber customers in Athens. Handling technical support, billing, sales, renewals, upselling and retention.
Customer Experience Specialist, Customer Success
Cisco Customer Success Specialist guiding customers through Hypershield onboarding, segmentation, and Nexus Smart Switch deployments. Building adoption, enablement, and technical outcomes for data-center security.
CPC Processor, Customer Support
CPC customer support processor handling healthcare release-of-information inquiries for Datavant, a secure healthcare data collaboration platform. Resolving customer issues by phone, email, and written correspondence.
Dental Lab Technician, Customer Experience
Dental Lab Technician supporting clinicians with digital dental cases at Dandy, which modernizes dental practices through technology. Providing real-time design guidance, clinical support, and lab-team coordination.
IMO Support Specialist
IMO Support Specialist conducting medical-opinion research for Clay Consulting’s veterans’ healthcare exams. Supporting providers and claimants through accurate tracking and administrative coordination.
Player Support Specialist, Tier 2 Agent
Player Support Specialist resolving complex player queries and escalations for TransPerfect’s global gaming support operations. Supporting Tier 1 agents, stakeholders, reporting, and process improvement.
Player Support Specialist – Tier 2 Agent
Tier 2 Player Support Specialist resolving escalations, account issues, bugs, and purchase queries for global video game communities. Supporting Tier 1 agents and improving gaming support operations.
Case Management Support Specialist – Early Intervention
Remote Case Management Support Specialist supporting Early Intervention case intake, authorizations, documentation, and billing coordination. Maintaining accurate, confidential records for healthcare providers and families.
Player Support Specialist, Tier 2 Agent
Player support specialist resolving escalated player issues for TransPerfect’s global gaming projects. Providing troubleshooting, specialist guidance, reporting, and case ownership across international communities.
Customer Experience Analyst III
Customer Experience Analyst III criando agentes de IA e automações para o ecossistema brasileiro de pagamentos digitais da RecargaPay. Otimizando autosserviço, atendimento humano e processos multicanal.