Customer Support Representative
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Job Description
Customer Support Representative at PeopleJoy supporting clients with education assistance. Handling inquiries and collaborating with teams for effective resolution.
Responsibilities:
- Support clients and their employees with education assistance programs
- Respond to inquiries via phone, email, chat, and ticketing systems
- Collaborate with other CSRs to resolve complex cases
- Document all interactions in CRM and internal tools
Requirements:
- Strong communication skills
- Customer service orientation
- Detail-oriented and organized
- Ability to follow structured processes
- Team player who asks questions when needed
Benefits:
- Medical
- Dental
- 401(k) match
- Short- and long-term disability
- Life insurance
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