Customer Service Call Center
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Job Description
Patient Advocate Representative providing first-class customer service in managing patient care and reorders. Collaborating to ensure patient satisfaction and accurate billing processes.
Responsibilities:
- Obtains and process authorizations for reorders.
- Resolve patient issues and ensures accurate reorder processing via phone, document processing, and medical record validation.
- Ensures patients have all required medical documentation to permit billing of services as assigned.
- Maximizes patient base through retention efforts and cross-selling via phone.
- Handles inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients.
- Audits configuration of supplies based on supporting documentation, formulary requirements, and manufacturer capabilities.
- Maintains a strong understanding of medical documentation, Insurance requirements, and company procedures.
- Maintains a high degree of confidentiality always due to access to sensitive information.
- Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.
Requirements:
- Minimum high School diploma or GED equivalent.
- Customer Service Experience Preferred.
- Proficient computer literacy, strong keyboarding, and ability to key data accurately
- Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
- Exceptional phone and email etiquette.
- Position may require evening and weekend availability.
Benefits:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (vacation and holidays)
- Ongoing training and professional development
- Remote or hybrid work options
- Wellness programs and mental health support
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