Customer Support Representative
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Job Description
Customer Support Representative providing expert support for banking operations at CSI. Responding to inquiries, logging cases, and maintaining high service quality during standard business hours.
Responsibilities:
- Provide expert support during standard business hours 8:00am-5:00pm Central Time
- Respond promptly to customer support cases and ensure timely resolution
- Accurately log all interactions and resolutions in the help desk system
- Maintain up-to-date knowledge of CSI products, systems, and support procedures
- Contribute ideas for improving support processes, tools, and customer experience
- Monitor internal updates and announcements via the company intranet daily
- Follow up with customers to ensure issues are resolved to their satisfaction
- Manage multiple support cases simultaneously while maintaining high service quality
- Conduct thorough research and clearly document issues and solutions
- Advocate for user-friendly solutions based on customer needs
- Assist with end-of-year processing tasks as needed.
Requirements:
- Must have experience in banking, customer service, call center, support and, CSI NuPoint systems
- Banking practices and terminology experience
- Strong customer service skills and effective verbal/written communication
- Self-motivated and able to work independently
- Proficient in Windows operating systems and general PC usage
- High school diploma or GED required.
Benefits:
- Remote flexibility after training
- Collaborative team environment
- Opportunity to learn and grow in the financial technology industry
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