Customer Support Representative
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Job Description
Customer Support Representative delivering white glove service at Twist Bioscience in the biotech field. Interacting with sales staff and supporting groundbreaking genetics research.
Responsibilities:
- Respond to and resolve product, service and order inquiries and problems via email, chat and phone.
- Process sales purchase orders and validate accuracy.
- Provide information and guidance to help customers decide which product to buy.
- Stay current on key account orders and provide proactive updates.
- Generate sales quotes for sales reps within Salesforce system.
Requirements:
- Bachelor’s degree, preferably in life sciences or related field.
- 1-2 years work experience in biotech industry.
- 2+ years customer-facing experience.
- Excellent verbal and written communication skills.
- Attention to detail.
- Able to multi-task, prioritize, and manage time effectively.
- Strong computer skills, familiarity with G-Suite, preferably including Salesforce
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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