Customer Support Specialist
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Job Description
Technical Support Specialist at ecobee helping Smart Owners with technical issues through various channels. Engage in training to provide top customer experience in smart home technology.
Responsibilities:
- Diagnose and solve technical and non-technical issues through phone, email, and chat
- Assist Smart Owners with installing ecobee devices and software inquiries
- Provide guidance and knowledge about energy conservation
- Ensure memorable experiences for Smart Owners during the first 8 weeks of paid training
Requirements:
- Strong customer service experience is a must
- Superior verbal and written communication skills
- Proven ability to multi-task and effectively use various tools and systems
- Ability to search for and find answers independently
- Aptitude and eagerness to learn and adapt to new technology
- Fluency in written and spoken Spanish language is an asset
Benefits:
- medical, dental and vision plans
- life, long-term disability, flexible spending and health savings accounts
- accrued paid time off
- paid Holidays (10 for Ontario, 11 for British Columbia)
- RRSP retirement benefits
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