Customer Support Specialist
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Job Description
Customer Support Specialist at 8am ensuring reliable service through customer interactions. Educating customers and investigating reported issues within a supportive team environment.
Responsibilities:
- Answer inbound customer support calls and provide necessary product troubleshooting and support
- Timely response to incoming customer support inquiries via email, phone, and support ticketing system
- Ensure customers receive consistent and reliable service and support during every interaction
- Stay informed and knowledgeable regarding new product releases
- Document found issues and steps to reproduce
- Investigate issues reported by customers
- Educate our customers on how to use Mycase/LawPay/CPACharge products
- Other duties as assigned
Requirements:
- Bachelor’s degree
- 2+ years experience in a customer support role
- Must have excellent interpersonal and professional communication skills; both written and verbal. Must be friendly, clear, and strong speakers.
- Maintain a high level of professionalism, integrity, and ethics
- Excellent time management and people skills
- Works well in a team setting
- Must be able to react positively to difficult situations
- Knowledge of Windows, PowerPoint, Word, Excel, or similar programs required
- Must be able to answer inbound support calls daily
- Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.
Benefits:
- Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
- Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
- Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
- Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
- Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
- Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
- Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.
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