Customer Service Representative
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Job Description
Customer Service Representative supporting healthcare operations remotely in Kenya. Requires customer service experience and fluent English communication skills.
Responsibilities:
- Schedule and coordinate day to day activities of healthcare workers.
- Screen and hire caregivers.
- Communicate regularly with field staff, develop strong interpersonal relationships, promote the employer’s brand and ensure that we retain the best talent.
- Staff client shifts by matching the best caregiver with each client.
- Take initiative to build strong rapport and relationships with US based team members.
- Manage the service delivery platform to meet company’s standards.
- Answer phone calls and provide excellent customer service.
- Prepare daily and weekly staffing reports.
- Support payroll functions.
- Provide HR support to healthcare workers.
Requirements:
- 3+ years experience in a Customer Service role.
- Flair communication skills in English, both spoken and written is a MUST.
- Expert level computer experience with documents, sheets and web applications is a MUST.
- Excellent problem solving skills.
- Detail oriented, highly organized, dependable and multi-tasker.
- Self-starter with superior time management skills.
- Excellent customer service skills with phone. with US or UK consumers.
- Must demonstrate crystal clear phone call voice quality and clear HD video quality using home office equipment during the hiring process.
- Dedicated home office space.
- Shift timing - 6:30PM - 3:30AM EAT, M-F.
- Strong work ethics, respectful and a professional attitude towards work.
Benefits:
- Competitive pay!
- Promising career advancement opportunities working for a professional organization with industry leading processes and cutting edge technology.
- Permanent Work from Home(WFH) in a positive, friendly and fun work environment.
- Training, education.
- Receive recognition and incentives from management.
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