Customer Support Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Support Specialist ensuring quick and clear responses in customer support for PushPress. Focused on speed, clarity, care while handling inquiries and issues via chat.
Responsibilities:
- Respond to incoming chats in Intercom for Core clients
- Triage and resolve or escalate issues as needed
- Follow up on snoozed and pending conversations
- Identify patterns and report trends to Support Lead
- Validate support articles, macros, and bot responses
- Collaborate with L1 and L2 teammates
- Stay informed on product changes and releases
Requirements:
- Experience with tools like Zoom, Slack, and Intercom, and the ability to quickly learn new systems.
- Excellent problem-solving skills, with the ability to troubleshoot basic technical issues and provide clear, step-by-step solutions.
- Strong learning aptitude and a desire to grow and adapt to new concepts, tools, and approaches within customer support.
- Highly accountable, self-driven, and able to take ownership of tasks and follow through with minimal supervision.
- Comfortable providing support in one-on-one or small group settings, with the ability to explain technical concepts clearly and patiently.
- Detail-oriented and highly organized, ensuring that client interactions and support tasks are handled efficiently and accurately.
- A proactive attitude, constantly seeking to expand knowledge and improve skills in both customer support and the fitness industry.
Similar Jobs
Support Specialist
Support Specialist providing empathetic assistance to users of digital wellness products. Analyzing user feedback and optimizing support processes remotely.
Customer Service Agent
Customer Service Agent responsible for supporting B2B clients in the healthcare sector. Involves order management and ensuring high service quality in a remote work environment.
Customer Service Representative
Customer Service Representative assisting members with health insurance inquiries and claims. Handling support via phone, email, and chat while ensuring HIPAA compliance.
Customer Experience Builder
Customer Experience Builder enhancing healthcare through the Canvas platform by writing plugins and configuring workflows. Aimed at ensuring customer success and optimizing operational workflows.
Legal Assistant – Case Support Specialist
Legal Assistant providing operational support for client communications and document management. The role entails organization, communication with clients, and management of workflows in a remote environment.
Claims Customer Experience Team Lead
Claims Customer Experience Team Lead at Reserv focused on mentoring and process improvement in customer service operations. Collaborating with claims adjusters and leadership to enhance the claims process.
Customer Support Specialist, English, German, French
Customer Engagement Specialist providing support for a leading Pharma company. Role involves managing inquiries via calls, chats, and emails in a remote setting from Spain.
Customer Support Specialist, English, German, French
Customer Engagement Specialist providing customer support for a leading pharmaceutical company. Requires fluency in English, German, and French, with a focus on healthcare inquiries.
Kundenservice
Join our customer service team in Turkey for a renowned home appliance manufacturer. Handling customer inquiries via phone and email with 100% remote work.
Senior Customer Service Representative
Customer Service Representative managing end-to-end order management chain for Kennametal in Singapore. Collaborating with internal stakeholders to address customer needs and improve service quality.
Customer Service Representative – Aftermarket Auto Parts
Customer Service Representative providing post-purchase support for automotive enthusiasts while working remotely. Engaging with customers to enhance their purchasing experience.
Bilingual Customer Support Representative
Bilingual Customer Support Representative managing high volume customer inquiries via phone, email, and chat. Focus on providing tailored customer experience for French-speaking clients in Canada.
Intermediate/Senior Customer Experience Advocate
Customer Experience Advocate delivering service and support for health inquiries in Texas. Collaborating with stakeholders and providing solutions to enhance customer experiences.
Customer Service, Call Center Specialist – Pharmaceuticals
Customer Service Specialist managing processes for a pharmaceutical client’s vaccine portfolio. Engaging with customers and stakeholders to ensure order accuracy and customer satisfaction.
Customer Service Manager
Customer Service Manager leading the Sales Support department at Dyka Group in Belgium. Managing a team of 10, optimizing processes, and ensuring customer satisfaction.
Customer Service Quality Surge Specialist
Quality Surge Specialist evaluating Customer Service Surge Representatives on child support inquiries. Monitoring CSR performance for adherence to established standards and providing actionable coaching.
Customer Experience Manager
Customer Experience Manager supporting a UK-based employer in designing exceptional customer journeys. Focusing on customer feedback, strategy management, and cross-functional support.
Customer Care Representative – Phone Based
Customer Care Representative assisting customers with inquiries and service requests through phone. Delivering high-quality customer care and maintaining professionalism on behalf of major brands.
Call Center Representative – Customer Support
Hiring service-focused individuals as Customer Service Agents handling inquiries for major brands. Delivering high-quality customer care with schedule flexibility after certification.
Inbound Customer Support Agent
Inbound Customer Support Agent assisting customers with inquiries for major brands through phone, email, and chat. Role entails high-quality customer care and professionalism.