Customer Training Manager
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Job Description
Customer Training Manager at VitalSource designing and delivering scalable training programs. Focusing on empowering customers with digital education solutions and innovative learning experiences.
Responsibilities:
- Develops, manages, and delivers customer training programs to ensure high-value service to new and existing customers
- Partners with Sales, Customer Success, Marketing, and other functional subject matter experts to develop training requirements and content
- Develops quality and relevant training content to increase customer user adoption and continued customer utilization
- Utilizes technology and internal resources to create and deliver training with videos, documentation, webinar/virtual training, customer portals, and live training sessions at customer sites
- Develops and delivers ongoing internal training, including train-the-trainer sessions
- Recommends and implements targeted learning and organizational development solutions
- Measures the impact of instructional programs and generates appropriate metrics to demonstrate the effectiveness and return on investment of the program
- Conducts ongoing review of training content and asset library to keep assets current, relevant, and effective
- Provides level-one support to Sales and Customer Success, as needed, in answering questions regarding VST training tools and courses
- Other duties as assigned.
Requirements:
- A minimum of 5 years of experience in designing, developing, and delivering instructor-led training programs, specifically in customer training or enablement roles
- Experience working with Salesforce
- Experience working with Zendesk
- Proven ability to work effectively across different teams and departments within an organization to achieve shared goals
- Strong attention to detail, ensuring accuracy and quality in all training materials and deliverables
- Demonstrated ability to manage multiple projects simultaneously, with a focus on meeting deadlines and maintaining high standards
- Hands-on experience in creating engaging and high-quality video content to support training and enablement efforts
- Skilled in delivering presentations that captivate and inform audiences, with the ability to adapt style and content to various audiences.
Benefits:
- Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance
- 401K match up to 5%
- 12 weeks of paid parental leave
- 4 weeks’ vacation
- 12 sick days
- 11 company holidays
- 3 personal days
- Flexible work schedules and remote capabilities (by team)
- Opportunities for fitness challenges and rewards
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