Customer Wellbeing Executive
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Job Description
Customer Wellbeing Executive supporting Healf’s health and wellbeing e-commerce customers in the Philippines. Resolving escalations across email, WhatsApp, live chat, and social during UK-aligned hours.
Responsibilities:
- Handle customer interactions across email, WhatsApp, live chat, and social
- Manage escalations and ensure customers feel looked after
- Own every customer interaction as a reflection of Healf
- Resolve customer problems properly the first time
- Surface customer feedback to influence product, operations, and customer experience
- Support the Healf customer team based in London while working UK-aligned hours
Requirements:
- Genuine care for people
- Clear written communication
- Ability to put things right without being asked twice
- Ownership mindset and willingness to identify and fix issues
- Genuine interest in health and wellbeing
- Nice to have: conversational or fluent French, German, Spanish, or Italian; not required
- Ability to work hours aligned to the UK time zone
Benefits:
- Strong performers will be considered for a permanent role at the end of the term, based on performance and demand
- Investment in employee growth, wellbeing, and defining skills of the next decade
- Opportunity to shape the outcome and company trajectory in a small, talent-dense team
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