DCX People Relations Specialist
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Job Description
People Relations Specialist managing disciplinary processes, AWOL cases, dismissals, and grievances. Supporting DCX, a BPO serving growth-focused U.S. small and medium-sized businesses.
Responsibilities:
- Manage and oversee the entire disciplinary process, particularly termination cases, including investigations, documentation, and communication
- Ensure consistency and fairness in applying disciplinary policies and procedures
- Advise leaders on appropriate disciplinary measures based on violation severity and applicable laws or regulations
- Monitor and address unauthorized absence without leave (AWOL) cases
- Communicate with employees and supervisors to gather information and determine appropriate actions
- Maintain accurate records of AWOL incidents, actions taken, and outcomes
- Manage dismissals of displaced employees due to authorized and just causes
- Coordinate with relevant departments to ensure compliance with labor laws, collective bargaining agreements, and internal policies
- Support affected employees during transition periods
- Develop and implement performance improvement plans with managers and supervisors
- Monitor PIP progress and assess compliance with established goals and objectives
- Serve as a point of contact for labor relations concerns and grievances among Rank-and-File employees
- Conduct investigations, gather relevant information, and analyze employee complaints or issues
- Perform other analogous tasks
Requirements:
- Highly proficient in both spoken and written English
- Genuine commitment to Human Resources, with particular interest in Labor Relations
- Highly organized and accurate with information, able to multitask effectively across competing priorities
- Proven track record of completing tasks on strict deadlines while following guidance and direction
- Comfortable working with Microsoft 365, Asana, Microsoft Office productivity software, web portals, and communication applications
- A degree in Communication, Human Resources, or Psychology
- 3+ years of professional experience in Human Resources
- 1–3 years of professional experience in Labor Relations
Benefits:
- Permanent work-from-home setup
- Company equipment provided
- Government-mandated benefits employer share
- Internet stipends upon regularization
- HMO Coverage upon regularization (with an option to enroll as early as Day 1)
- PTO credits and service incentive leaves
- Major spring and winter company live events
- Monthly employee appreciation virtual events
- Company-provided career skills training courses
- A company culture focused on your personal and professional growth
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