Professional Services Engineer
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Job Description
Professional Services Engineer supporting Fortinet’s cybersecurity products for enterprise, service provider, and government customers. Delivering migrations, testing, troubleshooting, configuration, training, and knowledge transfer.
Responsibilities:
- Assist client staff with day-to-day Fortinet product operation and support
- Develop methods of procedure (MOPs) for migrations, upgrades, and updates
- Develop test plans and test new features and/or releases
- Verify configurations and implement best practices
- Perform interoperability evaluations of devices interacting with Fortinet products
- Provide training and knowledge transfer to client staff
- Develop and maintain core competency on Fortinet's product line and technologies
- Resolve and/or escalate issues in a timely manner
- Work with end users to define specific daily activities during the agreement
- Support Fortinet customers as part of a dedicated Professional Services engagement
Requirements:
- 7+ Years experience in LAN/WAN /Internet consulting, support and/or administration
- 5+ Years experience with Network Security Products
- 2+ Years experience with Fortinet products
- Experience working as a Professional Services Consultant/ Engineer a plus
- Solid understanding of security and networking principles and technologies
- Knowledge of network security infrastructure: Switching, Routing, Load Balancing, WiFi
- Knowledge of security systems: Firewall, IPS, VPN, Antivirus, AntiSpam, Web Filtering, Application Control
- Excellent troubleshooting skills
- Outstanding oral communication and presentation skills
- Experience working independently and in a team-oriented, collaborative environment
- Ability to adapt to shifting priorities, demands and timelines through analytical and problem-solving capabilities
- Ability to react to project adjustments and alterations promptly and efficiently
- Flexibility during times of change
- Ability to elicit cooperation from upper management, clients, and other departments
- Ability to bring projects to successful completion through political sensitivity
- Strong commitment and self-driven approach
- Able to travel as needed
- Bachelor's Degree in Computer Science, Software Engineering, or related field/related work experience
- Must be authorized to work in the U.S. without sponsorship
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- 11 paid holidays
- Vacation time
- Sick time
- Comprehensive leave program
- Equity program
- Bonus eligibility
- Supportive work environment
- Competitive Total Rewards package
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