Deployment Strategist
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Job Description
Deployment Strategist deploying ElevenLabs’ enterprise AI agents for Mexican customers. Translating workflows into AI solutions, closing flagship deals, and driving production outcomes.
Responsibilities:
- Meet with strategic customers to understand their AI transformation goals and identify pain points around customer-facing and operational workflows powered by AI agents
- Own flagship deals end-to-end, from identifying use cases to structuring commercial terms and driving deals to close
- Embed deeply within strategic customers, act as a trusted partner, spend meaningful time onsite, and own delivery outcomes
- Identify high-impact use cases and collaborate with Forward Deployed Software Engineers to bring them to life
- Guide customers on best practices for deploying ElevenAgents, including agent design, orchestration, production readiness, adoption, and impact
- Scope potential applications in new industries and expand AI solutions across sectors globally
- Present project results and future-work proposals to technical teams and C-suite executives
- Collaborate with Research teams to feed field insights into ElevenLabs' platform and models and help shape the roadmap
- Build and deliver demos of ElevenAgents and broader AI technology to new and existing customers
- Collaborate daily with customers' engineering and executive teams to bring agents into production and deliver measurable business outcomes
Requirements:
- 3+ years of experience working with customers in a technical capacity
- Direct enterprise customer experience is preferred
- Experience in product development, delivery, and change management
- Comfort engaging in deal conversations, structuring value propositions, and navigating enterprise sales cycles alongside GTM partners
- Basic proficiency in Python
- Familiarity with API integration
- Excellent communication and problem-solving skills
- Proven track record of taking ownership of complex, ambiguous projects and delivering results
- Adaptability to work across different customer environments, industries, and technical use cases
- Technical aptitude and familiarity with common LLM, tooling and AI agent frameworks
- Ability to creatively map enterprise use cases and workflows to AI systems
- Fluency in English and Spanish
- Deep understanding of regional and cultural nuances
- Ability to travel regularly for customer onsite engagements
Benefits:
- Annual discretionary professional development stipend
- Annual discretionary stipend for social travel to meet colleagues
- Annual company offsite
- Monthly co-working stipend
- Remote-first work arrangement
- Flexible location within Mexico
- Opportunity to work with a global AI research and product company
- Growth opportunities beyond immediate role and responsibilities
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