Identity Strategist
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Job Description
Identity Strategist advising enterprise customers on fraud strategy, identity workflows, and implementation. Helping Jumio combat online identity fraud, money laundering, and financial crime.
Responsibilities:
- Serve as a customer-facing Fraud and Identity subject matter expert across the entire customer lifecycle, including pre-sales, onboarding, and ongoing expansion
- Partner directly with enterprise customers to design product implementation strategies, evaluate risk profiles, and align technical solutions with business objectives
- Drive efficient customer onboarding and rollout
- Overcome regulatory, legal, or operational hurdles to accelerate time-to-live and maximize time-to-value
- Evaluate customer risk profiles and design tailored fraud strategies
- Recommend risk mitigation, user friction, and verification workflow optimization
- Design standardized identity workflows in the Jumio product for different verticals and use cases
- Identify and resolve technical, regulatory, or policy-related launch bottlenecks
- Advise customer risk and fraud teams on emerging fraud vectors and industry best practices
- Validate implementation milestones, success criteria, and alignment with Jumio best practices
- Coordinate go-live planning, readiness reviews, and go-live day execution
Requirements:
- Relevant professional experience spanning fraud, identity, AML/KYC, digital risk, or a related field, including meaningful customer-facing experience in consulting, technical account management, solutions, professional services, product, or implementation.
- Strong consultative, analytical, and strategic thinking abilities with a focus on risk strategy and workflow design
- Project Management skills and the ability to coordinate cross-functional teams from Product, Engineering, Legal/Compliance to deliver outcomes for Jumio customers
- Ability to distill complex, technical fraud concepts into clear, value-driven narratives for executive stakeholders.
- Experience with identity verification, fraud, compliance, fintech, or enterprise software solutions (preferred)
- Technical understanding of APIs, integrations, SaaS platforms, or implementation methodologies (preferred)
- Project management certification or equivalent experience (preferred)
- Experience working with global enterprise customers (preferred)
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