Developer Success Engineer
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Job Description
Developer Success Engineer engaging with developers to enhance their experience on the LiveKit platform. Troubleshooting, supporting integrations, and collaborating with sales and partnerships teams.
Responsibilities:
- Support and work directly with developers, teams, and companies building with LiveKit, both commercially and in the community
- Triage, file, and fix bugs, respond to support tickets, write sample and production-quality code, and update documentation and technical guides in service of customers
- Collaborate and support community efforts, specifically around technical issues
- Regularly meet with and follow up with LiveKit customers to ensure their continued success on the platform
- Partner closely with Sales, BD, and Partnerships teams on strategy and support them in customer conversations
Requirements:
- A practicing engineer with demonstrated ability to build, ship, and debug production software
- Comfortable working across an unfamiliar codebase to diagnose and resolve customer issues
- Excellent spoken and written English
- Customer-focused — you feel the difference between solving a ticket and solving the underlying problem
Benefits:
- Competitive salary and equity package
- Health, dental, and vision benefits
- Flexible vacation policy
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