Digital Banking Application Support Specialist
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Job Description
Remote Digital Banking Application Support Specialist providing technical support for clients in a complex technical environment. Collaborating with teams to enhance digital banking experiences.
Responsibilities:
- Provide expert support during standard business hours 8:00am-5:00pm Eastern or Central Time.
- Must be available for an on-call rotation, including nights, weekends, and holidays.
- Investigate and resolve technical issues across multiple product areas with minimal assistance.
- Analyze logs and tracing to identify root causes and design effective solutions.
- Document investigation details clearly and concisely for internal and client use.
- Recreate issues as needed and ensure all relevant details are captured.
- Research problems with no known solutions and develop innovative resolutions.
- Communicate effectively with clients and internal teams, translating technical details into clear language.
Requirements:
- Strong analytical, problem-solving, and decision-making abilities.
- Ability to thrive in a fast-paced environment and prioritize tasks effectively.
- Excellent written and verbal communication skills.
- Experience creating clear documentation and process flowcharts.
- Bachelor’s or Associate degree, relevant certifications, or equivalent experience preferred.
- Working knowledge of SQL and ability to perform independent research.
- Familiarity with Salesforce, CRM platforms, or ticketing systems is a plus.
- Experience 2–4 years in customer support roles, ideally in banking or financial services.
- Familiarity with digital banking applications and technical troubleshooting.
Benefits:
- Comprehensive range of benefits
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