Digital Solution Manager
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Job Description
Digital Solution Manager developing innovative solutions for customer needs. Working with interdisciplinary teams and utilizing AI technologies in a fully remote setting.
Responsibilities:
- You develop innovative, holistic solution concepts that intelligently combine customer experience, transformation and the use of AI technologies
- You analyze customer requirements and processes to identify optimization potential and translate these into compelling proposals and tender documents
- Together with interdisciplinary teams, you design future-oriented service and transformation models that are tailored precisely to individual customer needs
- You manage collaboration with business units, partners and interdisciplinary teams to integrate all elements into a coherent end-to-end solution
- You prepare complex concepts in well-structured, visually appealing presentations
- You keep abreast of current market and technology trends and proactively contribute ideas
- In addition, you take responsibility for the methodological development of our solution-design approaches and actively work on the continuous improvement of our delivery models and best practices
Requirements:
- Degree in Business Administration, Business Informatics or a comparable field preferred but not mandatory
- Several years of experience in Customer Experience, Customer Service, IT, consulting or solution design
- Experience designing complex solutions as well as preparing proposals and tender documents, ideally with interdisciplinary teams
- Solid understanding of digital business models, modern CX technologies, automation and the application of AI
- Confident presence, strong analytical skills and strategic thinking
- Excellent MS Office skills, particularly PowerPoint and Excel, and the ability to present complex concepts in a structured and visually compelling way
- High self‑initiative, a solution-oriented working style and enthusiasm for digital transformation, innovative customer experiences and current technology trends
- Excellent written and spoken German and English
Benefits:
- A workplace at one of our locations, or alternatively the option to work from home
- Flexible working hours
- Competitive salary commensurate with experience and performance
- Professional and personal development opportunities at an internationally active global market leader
- International colleagues in a pleasant working environment
- Flat hierarchy and first-name culture across the organization
- Great employee offers: exclusive shopping discounts with over 500 partner companies
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