Digital Solutions Integration Specialist – Austria/Switzerland
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Job Description
Digital Solutions Integration Specialist supporting Intuitive Hub and MyIntuitive+ adoption for Austrian and Swiss healthcare customers. Delivering clinical integrations, workflow optimization, training, troubleshooting, and digital solution expansion.
Responsibilities:
- Serve as a subject matter expert and trusted advisor for Intuitive’s digital solutions
- Perform Intuitive Hub in-services, workflow analysis, customization, and optimization
- Educate and prepare customers for MyIntuitive+, including customer onboarding
- Monitor and drive digital product utilization by customers and clinical users
- Expand the user base by working with hospital staff and thought leaders
- Test and troubleshoot installed systems and document issues for escalation
- Lead clinical team training sessions on system operation
- Onboard, coach, and mentor new and existing team members
- Participate in training and launches of new products and procedures
- Contribute to departmental and cross-functional process and deliverable improvements
- Collaborate with sales, clinical, digital support, marketing, and field service teams
- Support complex customer events and provide guidance on Intuitive Hub usage
- Provide client-experience feedback to support and product development teams
- Prospect for digital solution expansions and upgrades within the existing customer base
Requirements:
- Bachelor’s degree or equivalent experience required
- Engineering, life science, or medical background preferred
- 2+ years’ experience in procedural / OR healthcare software required
- 2+ years of experience with clinical project integrations
- Prior knowledge of EMR/PACS solutions is an advantage
- Background in training clinical and OR staff required
- Knowledge of the procedural/operating room environment required
- Excellent analytical and problem-solving skills
- Experience delivering consulting services that provide customer value
- Ability to communicate consistently and effectively
- Ability to discover customer needs and inspire adoption of new solutions
- Highly organized and able to manage time in a fast-paced environment
- Strong written and verbal communication skills in German and English
- Willingness to travel more than 75%
Benefits:
- Remote work arrangement
- Training and professional development opportunities
- Equal employment opportunity and anti-discrimination protections
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