Director, Cash & Credits Management
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Job Description
Director leading Med-Metrix’s healthcare cash, credit, and reimbursement operations. Overseeing revenue-cycle teams, controls, reconciliation, refunds, recoupments, and performance improvement.
Responsibilities:
- Provide strategic oversight of cash posting, payment reconciliation, unapplied cash, credit balance resolution, patient and insurance refunds, payer recoupments, and related shared services functions
- Establish operational standards, service level expectations, and performance goals across multiple clients and systems
- Ensure accuracy and integrity of payment posting, balancing, reconciliation, and credit management activities
- Develop and maintain financial controls and support audit readiness and regulatory, client, and organizational compliance
- Partner with clients, Revenue Cycle Operations, Finance, Systems, and executive leadership to resolve challenges and improve financial performance and service delivery
- Serve as escalation point for complex cash, reconciliation, credit, refund, and recoupment issues
- Lead and develop managers and operational teams; establish expectations, accountability, collaboration, and continuous improvement
- Support workforce planning, employee development, and succession planning
- Identify and implement workflow redesign, automation, system enhancements, and standardized operating practices
- Establish and monitor KPIs for cash posting, reconciliation, unapplied cash, credit balances, refunds, recoupments, quality, productivity, and client service
- Analyze operational and financial data to identify trends, risks, and improvement opportunities
- Provide executive reporting and actionable recommendations
- Protect and disclose patients’ PHI in accordance with HIPAA standards
- Perform other duties as assigned
Requirements:
- Bachelor’s degree in Healthcare Administration, Business, Finance, or related field preferred; equivalent experience considered
- 7+ years of experience in healthcare revenue cycle operations, with specific experience in cash management, credit resolution, and accounts receivable
- 2+ years of leadership or supervisory experience required
- Strong understanding of payer reimbursement methodologies, including Medicare, Medicaid, Managed Care, and Commercial
- Expertise in payment analysis versus contract rates, insurance follow-up processes, and governmental compliance protocols
- Comfortable with reporting tools and revenue cycle management systems
- Proficiency in Microsoft Office Suite, with strong Excel skills
- Strong interpersonal, written, and verbal communication skills
- Strong problem-solving and creative skills, with sound judgment and ability to make decisions based on accurate and timely analyses
- High level of integrity and dependability, with a strong sense of urgency and results orientation
- Must possess a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes
- Must comply with Information Security and HIPAA policies and procedures
- Must limit viewing of PHI to the minimum necessary to perform assigned duties
Benefits:
- Occasional travel to corporate offices and/or client sites may be required
- Use of a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes
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