Assistant Director, Revenue Cycle Management
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Job Description
Remote Assistant Director overseeing billing, collections, coding, and denial management for MEDHOST, a healthcare information technology provider. Leading teams, improving revenue cycle performance, and supporting hospital clients.
Responsibilities:
- Manage and develop frontline managers, team leads, and staff across revenue cycle functions
- Oversee day-to-day operations to ensure performance standards, productivity targets, and service levels are met
- Promote accountability, teamwork, and continuous improvement
- Ensure accurate and timely billing, cash posting, collections, AR follow-up, and denial management
- Monitor workflow distribution and adjust resources to meet client needs
- Escalate operational risks or issues to senior leadership
- Identify inefficiencies and recommend process improvements
- Assist with standard workflows, policies, best practices, automation, and AI-driven optimization initiatives
- Maintain working relationships with client contacts and operational leaders
- Participate in client meetings, provide performance updates, address concerns, and resolve issues
- Track and analyze KPIs, productivity metrics, and financial outcomes
- Prepare presentations, reports, and dashboards for leadership and clients
- Ensure adherence to CMS guidelines, payer rules, and billing/coding regulations
- Support quality assurance programs, audits, and corrective actions
- Support budget adherence, staffing, productivity, expenses, forecasting, and performance monitoring
- Optimize revenue cycle systems and workflows and collaborate with internal teams and vendors
- Support onboarding, training, education, mentoring, and career development
- Provide operational expertise for sales discussions, client presentations, proposals, and service improvements
Requirements:
- Bachelor's degree or equivalent work experience
- Minimum of 7 years in healthcare revenue cycle services in a hospital environment
- At least 3 years in a leadership role
- Knowledge of multiple EHR's such as MEDHOST, Oracle/Cerner, Meditech or EPIC revenue cycle software products and their use
- Proven client relationship skills
- Experience with multi-facility entities to rural health/community hospitals
- Ability to travel to hospital locations or events as assigned up to 25%
- Understanding of hospital operations and clinical/financial processes
- Excellent written, proofreading, and verbal communication skills
- Strong judgement, detail-oriented, organized, can multi-task, problem-solving abilities, attention to detail and work independently
- Ability to work within a team environment and lead projects within the assigned focus area
- Flexible with a "can-do" attitude and able to remain professional under high-pressure situations
- Ability to retain and protect confidential material
- Strong computer skills in Microsoft Office applications, including Word, Excel, PowerPoint, and Copilot
- Preference for candidates who can work in EST or CST timezone
Benefits:
- 3 weeks’ vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
- Remote work and more!
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