Director, Certification & Standards
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Job Description
Director leading CLOC’s legal operations certification and professional standards program. Governing credentials, assessments, continuing education, and industry adoption.
Responsibilities:
- Lead the development, publication, and ongoing evolution of CLOC's professional standards for legal operations
- Translate the CLOC Core 12 into a rigorous competency framework
- Lead the strategy, roadmap, launch, governance, and ongoing evolution of the CLOC Certified Legal Operations Professional credential
- Serve as staff lead for the Certification Advisory Committee and related governance bodies
- Oversee certification eligibility, policies, candidate experience, appeals, credential maintenance, and quality assurance
- Develop the long-term governance roadmap, including transition to an independent Certification Board
- Oversee assessment development, validation, administration, standard setting, scoring, and continuous improvement
- Monitor assessment data and outcomes to maintain rigor, validity, reliability, and credibility
- Establish and manage continuing education and recertification requirements
- Oversee CLOC's CE approval process and partner with the Learning & Engagement team on CE eligibility
- Build relationships with legal operations leaders, General Counsel, employers, hiring managers, educators, and industry stakeholders
- Develop employer-facing resources and strategies supporting certification adoption
- Oversee certification operations, technology platforms, vendors, candidate support, credential records, and program delivery
- Manage program budgets, forecasts, performance metrics, and vendor relationships
- Partner with Marketing, Membership, Education, and other CLOC teams to drive awareness, adoption, and member value
- Recruit, engage, and support subject matter experts, committee members, reviewers, and volunteers
- Facilitate working groups and governance processes while building a sustainable volunteer pipeline
Requirements:
- Bachelor's degree or equivalent professional experience
- Seven or more years of experience in professional certification, credentialing, professional education, workforce development, standards development, association leadership, or a related field
- Experience leading the development, launch, or ongoing management of a professional certification, credentialing, competency standards, or comparable professional program
- Experience developing or managing competency frameworks, professional standards, or assessment-based programs
- Experience managing complex, cross-functional initiatives involving volunteers, subject matter experts, external partners, and senior stakeholders
- Experience developing policies, governance processes, quality assurance practices, or other structures supporting the integrity of a professional credential
- Experience with continuing education, recertification, or professional credential maintenance programs
- Strong project management, facilitation, and operational leadership skills
- Demonstrated ability to translate industry needs and research into practical standards, programs, and policies
- Exceptional written and verbal communication skills
- Ability to build credibility and influence across a diverse professional community
- Preferred: Experience within legal operations, legal services, legal technology, professional services, compliance, human resources, workforce development, or an adjacent professional field
- Preferred: Association or nonprofit leadership experience
- Preferred: Experience working with certification assessment, psychometric, or credentialing professionals
- Preferred: Familiarity with competency-based education, adult learning, and professional development principles
- Preferred: Experience managing learning management systems, credentialing platforms, assessment technologies, or CE tracking systems
- Preferred: Knowledge of professional certification and credentialing best practices
- Preferred: Experience developing employer-facing credential adoption strategies
- Preferred: Experience working with independent boards, certification committees, standards bodies, or similar governance structures
- Preferred: Familiarity with emerging technology and AI trends affecting professional practice
- Preferred: Advanced degree (Master’s, JD, EdD, or PhD)
Benefits:
- Annual bonus opportunity
- Discretionary time off and 11 paid holidays
- Medical, dental, and vision insurance
- Employer-sponsored retirement plan with 5% safe-harbor contributions (does not require employee contributions)
- Professional development and continuing education opportunities
- Opportunities to attend industry events and conferences
- Paid parental and family leave
- Employee wellness program
- Opportunities for career growth and advancement
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