Director of Subrogation
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Job Description
Director of Subrogation leading subrogation strategy and recovery operations at Strala, an AI-native third-party administrator. Improving recoveries, claims workflows, teams, and client outcomes.
Responsibilities:
- Develop and execute subrogation strategy and achieve performance measures for gross and net recoveries, recovery yield, cycle time, aged inventory, and recovery expenses
- Forecast recovery results and explain performance, risks, and improvement opportunities to leadership and clients
- Oversee the full recovery lifecycle, including intake, investigation, liability assessment, demand preparation, negotiation, escalation, and collection
- Set standards for file assignment, prioritization, documentation, settlement authority, and closure
- Provide technical direction on complex, high-value, disputed, and litigated recoveries
- Ensure evidence is preserved and critical deadlines are identified, tracked, and acted upon
- Evaluate pursuit strategies based on recovery potential, supporting evidence, expected expense, and likelihood of success
- Establish quality reviews and file audits to improve consistency and prevent recovery leakage
- Recruit, coach, and develop subrogation professionals and managers
- Set individual and team goals, balance workloads, and hold employees accountable for quality and results
- Build training programs for investigation, negotiation, arbitration, and recovery skills
- Serve as senior subrogation contact for clients, carriers, and internal stakeholders
- Lead recovery reviews and communicate strategies, outcomes, and material developments
- Select and manage outside counsel, collection agencies, investigators, and other recovery partners
- Monitor vendor results, fees, service standards, and the financial value of outsourced work
- Partner with Claims, Legal, Finance, and Account Management to protect recovery opportunities
- Improve claims-system workflows, data quality, reporting, and recovery identification
- Partner with engineering teams to implement automation and analytics
Requirements:
- 10+ years of progressive subrogation or claims recovery experience, including complex property and casualty recoveries
- 5+ years of leadership experience, with demonstrated success building or improving a recovery operation
- Strong automobile claims experience, including liability investigation, damage evaluation, and negotiation
- Working knowledge of multi-state subrogation practices, arbitration, and litigation management
- Demonstrated ability to improve net recoveries, operational efficiency, and team performance
- Experience managing vendors, budgets, performance reporting, and client relationships
- Strong analytical, communication, and decision-making skills
- Bachelor’s degree or equivalent relevant professional experience
- Experience in a third-party administrator, carrier, or claims services organization
- Experience with commercial auto, rental fleets, or self-insured programs
- Familiarity with Arbitration Forums, Inc.
- Relevant professional designations, such as CSRP, CPCU, or AIC
- Experience implementing claims technology, analytics, or workflow automation
Benefits:
- Remote work arrangement
- Full-time employment
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