Director, Customer Development Integration Management Office
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Job Description
Integration director leading Kimberly-Clark’s North America customer development roadmap across iconic consumer brands. Driving governance, readiness, risk management, and executive alignment.
Responsibilities:
- Lead the North America Customer Development integration agenda
- Own the integrated Customer Development roadmap, governance, risk and dependency management, business readiness, and leadership reporting
- Lead the integration roadmap across workstreams with clear milestones, ownership, dependencies, and outcomes
- Establish and manage IMO governance, operating rhythms, leadership reviews, and escalation processes
- Drive accountability against commitments
- Structure and solve complex integration challenges and develop fact-based recommendations
- Manage dependencies across Customer Development and enabling functions
- Align Customer Development integration with the broader North America integration
- Identify and resolve risks, resource constraints, execution gaps, and cross-workstream issues
- Coordinate organizational, process, system, customer, and ways-of-working readiness across major integration milestones
- Provide visibility to integration progress, risks, decisions, and areas requiring leadership intervention
- Engage and influence senior stakeholders across both organizations
- Ensure integration decisions consider customer impact and protect continuity of customer relationships
- Translate integration decisions into successful business adoption
Requirements:
- Bachelor's degree required
- 7+ years of business experience in customer development, digital commerce, integration management, strategy, transformation, program management, or related fields
- Experience leading complex, cross-functional initiatives within a large organization
- Demonstrated ability to work with and influence senior leaders
- Strong customer perspective, strategy, integration, and program management experience
- Ability to bring structure to ambiguity, influence senior stakeholders, and translate strategy into execution
- Strong written, verbal, presentation, and PowerPoint skills
- Strong understanding of business risks, opportunities, and tradeoffs
- Strong understanding of CPG, retail, customers, and commercial organizations
- Proven ability to work effectively across functions and organizations
- MBA or relevant advanced degree preferred
- Experience with large-scale integration, transformation, organizational change, or business process initiatives strongly preferred
- Management consulting, corporate strategy, IMO/PMI, CPG, retail, or commercial experience preferred
Benefits:
- Flexible work model blending remote work with intentional in-person collaboration
- Target bonus eligibility
- Comprehensive benefits suite
- 401(k) plan
- Profit Sharing plan
- In-country relocation support for the chosen candidate, subject to applicable mobility policies
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