Director – Customer Success, Fleets
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Job Description
Customer Success Engagement Manager overseeing consulting and analytics engagements. Collaborating with Data Science and Engineering teams to align analytics with customer value.
Responsibilities:
- Lead and oversee customer engagement, consulting and/or analytics projects from inception to completion, ensuring timely delivery and high-quality outputs.
- Develop and maintain strong relationships with customers, understanding their needs and translating them into actionable analytics solutions.
- Collaborate and provide expert guidance to the product, engineering and data science teams, fostering a culture of continuous learning and improvement.
- Ensure the alignment of analytics projects with business value.
- Monitor project progress, manage risks, prioritize actions, and ensure adherence to budgets and timelines.
- Present findings and recommendations to senior management and customers, effectively communicating complex data insight resulting in business value.
- Develop strategy and lead execution of customer engagement extensions and renewals.
- Stay updated with the latest trends and technologies in data analytics and apply them to improve our software.
- Work with customers to gather software requests and prioritize backlog with product teams.
Requirements:
- 10+ years of experience in in customer-facing roles (as an Engagement Manager, Customer Success, etc..).
- Proven track record of managing and delivering large-scale analytics projects with diverse teams
- The ability to build and maintain strong customer relationships.
- Demonstrated ability to innovate and drive business growth through analytics
- Ability to manage multiple projects simultaneously
- Exceptional communication and presentation skills, with the ability to convey complex data insights to non-technical stakeholders
- Prior experience using data analytics software and programming languages such as SQL, Python, R, and/or Tableau
- Strong problem-solving skills and the ability to think strategically
Benefits:
- Compensation: 85% fixed salary + 15% bonus based on performance
- Travel: 0-50%
- Role Type: Individual Contributor
- Employment Type: Full Time
- Work site: Up to 100% work from home
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