Director, Energy & Utilities Cloud – Agentforce Adoption & Implementation
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Job Description
Director of Agentforce Adoption & Implementation at Salesforce focusing on Energy & Utilities Cloud. Leading adoption strategy and technical implementation to enhance customer service automation.
Responsibilities:
- Define and lead the Agentforce adoption strategy for E&U Cloud customers — from initial use case identification through deployment and value realisation
- Design and demonstrate Agentforce solutions tailored to utility business contexts: customer service automation, field workforce enablement, outage response, billing enquiries, and energy advisory
- Build and maintain a library of Agentforce reference implementations, demos, and playbooks specific to the E&U industry
- Lead executive and technical workshops with customers to identify where autonomous agents create the highest business value
- Partner with Product Management and Engineering to feed real-world E&U adoption insights back into the Agentforce for E&U roadmap
- Develop enablement assets to help customers, partners, and internal teams build and deploy agents on E&U Cloud on Core
- Act as the go-to expert for Agentforce in E&U across Sales, Solutions Engineering, and Professional Services
- Serve as the primary technical authority on E&U Cloud on Core implementations — guiding customers from solution design through go-live
- Develop and champion implementation playbooks and delivery accelerators for core E&U scenarios (billing, field service, customer engagement, EPC/CPQ)
- Engage directly with GTM, Solutions Engineering, and Professional Services to support pre-sales and post-sales customer journeys
- Help customers understand what Headless API architectures mean for them in practice — how decoupled front-ends deliver omni-channel flexibility, faster time-to-market, and cleaner integrations
- Guide customers in designing and adopting headless patterns on E&U Cloud on Core
- Collaborate with engineering and product teams to ensure headless capabilities meet real-world utility implementation needs
- Serve as the product and implementation expert in customer-facing conversations at Director level
- Engage customers, partners, ISVs, SEs, and Professional Services teams to understand adoption challenges and drive successful outcomes
- Represent Salesforce at industry events, executive briefings, and partner forums as an E&U Cloud and Agentforce thought leader
Requirements:
- 10+ years in enterprise software, with deep experience in Salesforce Industries (Vlocity / E&U Cloud)
- Demonstrated hands-on implementation experience — ideally from Professional Services or Solutions Engineering with strong E&U vertical depth
- Proven track record designing, building, or deploying AI agent or automation solutions within enterprise or industry cloud contexts
- Strong understanding of E&U Cloud on Core data models, OmniStudio (OmniScripts, FlexCards, DataRaptors), and business process libraries
- Ability to articulate Agentforce and Headless API value propositions clearly to both technical and non-technical audiences
- Proven ability to lead executive-level customer conversations on complex technical topics with clarity and credibility
- Self-directed, with the ability to manage multiple workstreams, align stakeholders, and drive outcomes
Benefits:
- Our benefits and resources support you to find balance and be your best
- AI agents accelerate your impact so you can do your best
- Accommodations available during the application or recruiting process
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