Director, GTM Operations – Business Ops, Chief of Staff, Revenue
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Job Description
Director of GTM Operations for Very Big Things focusing on operational execution of generative-AI offerings. Responsible for turning plans into consistent activity and managing revenue operations.
Responsibilities:
- Operationalize GTM strategy: Translate vertical and account plans into weekly and monthly execution rhythms.
- Establish a consistent GTM cadence (planning, activity targets, reviews, pipeline reviews, and post-mortems).
- Ensure target account progression is visible, measurable, and actively managed.
- Build the revenue operating system: Own CRM process, definitions, governance, and reporting; ensure pipeline data is reliable.
- Create and maintain outreach standards (sequences, messaging frameworks, follow-up norms, and relationship-building workflows).
- Implement scorecards across activity quality, conversion, stage velocity, and pipeline coverage.
- Drive accountability and execution quality: Run weekly GTM operating reviews; surface risks, blockers, and decisions required.
- Hold sales and GTM contributors accountable to commitments and quality standards—while enabling them with better tools, templates, and process.
- Improve execution through coaching, feedback loops, and clear expectations for quality.
- Coordinate GTM programs and enablement: Support targeted campaigns and co-marketing programs aligned to priority accounts/verticals (light ABM).
- Ensure consistent use of case studies, proof points, and value narratives.
- Partner with sales leadership on enablement materials and iterative improvement of the sales process.
- Improve handoffs and delivery alignment: Establish clean qualification, scoping, and handoff expectations so delivery begins with clarity.
- Partner with technical leadership to align GTM commitments with delivery realities.
- Represent CEO at internal and external events in the circumstances when the CEO cannot be present due to conflicts, family commitments, vacations etc.
- Determine what company actions can be delegated to direct reports or need the attention of the CEO.
- Assist in ensuring all CEO actions are completed in prompt fashion.
- Help CEO focus on high value activities by delegating, managing calendar and helping prioritize CEO’s activities.
- Help coordinate important events like quarterly advisory meetings etc.
Requirements:
- 3-5+ years in revenue operations, sales operations, business operations, program leadership, consulting operations, or adjacent roles with direct responsibility for GTM execution.
- Proven ability to build and run operating cadences, scorecards, and accountability systems that improve outcomes over time.
- Strong CRM competency (HubSpot, Salesforce, or equivalent), including pipeline governance, dashboards, and process enforcement.
- Excellent communication and stakeholder management skills; able to work effectively with executives and sales teams.
- Experience supporting enterprise or upper mid-market sales motions, including multi-stakeholder buying processes.
- Familiarity with ABM concepts and coordinating multi-channel programs (sales and marketing).
- Exposure to generative-AI concepts and how AI initiatives are evaluated and purchased in enterprise environments.
- Experience and/or networks in: healthcare/life sciences, hospitality, manufacturing, or education.
Benefits:
- Competitive compensation with performance-based upside.
- Comprehensive benefits.
- Remote work.
- Paid time off (PTO).
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