Business Operations Associate
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Job Description
Business Operations Associate ensuring timely deliveries and customer satisfaction at a fast growing e-commerce logistics startup. Involves hands-on work and data-driven problem solving.
Responsibilities:
- Own the daily hustle: Work closely with warehouses, couriers and our internal team to make sure orders go out on time and problems get fixed fast.
- Get hands-on: Visit fulfilment centres across the UK to see how things actually work — from the packing bench to the loading bay
- Spot the gaps: Notice patterns in issues, dive into data, and suggest improvements to our tools and processes
- Be the voice of our customers (e-commerce sellers): Make sure our sellers are happy and supported, especially when things don’t go to plan
- Track what matters: Help us set and measure KPIs so we always know how we’re doing — and where to get better
Requirements:
- You’re excited about startups and want to see how one’s built from the inside
- You're curious, analytical and love solving problems (data is your friend)
- You’re a great communicator — clear, friendly and confident with both warehouse staff and founders
- You don’t wait to be told what to do — you take ownership and make things happen
- You’re comfortable travelling to warehouses (we’ll cover expenses)
- You bring great energy — someone people enjoy working with
Benefits:
- Join a high profile startup that is scaling fast
- Have the ability to shape your role and the company
- Experience a workplace that is entrepreneurial, fast-paced, solution-focused, disciplined, team-oriented and fun
- Flexible working to support families and varying needs. The team is fully remote and meet in person regularly
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