Senior Manager, GTM Business Systems
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Job Description
Senior Manager overseeing business systems architecture for Hyperproof's go-to-market operations. Driving efficiency and managing salesforce integration in a fully remote setting.
Responsibilities:
- Be the thought partner for the Director of Business and Revenue Operations. Be the right hand in pushing our operational efficiency forward.
- Manage and develop one Salesforce Administrator, providing clear priorities, regular feedback, and growth opportunities. Build the team’s capacity to support a growing systems portfolio as Hyperproof scales.
- Own a structured intake and prioritization process for systems requests. Independently evaluate whether a requested change is valid, needed, and properly scoped or whether it needs to be escalated to Business Operations Leadership. Communicate decisions, trade-offs, and timelines transparently to stakeholders
- Co-own the business systems roadmap with the Director of Business Operations. Evaluate, recommend, and prioritize optimization opportunities, new tool implementations, and architectural changes.
- Architect the integration and data flow strategy across the revenue tech stack, with Salesforce as the system of record. Own the technical vision for how systems connect.
- Lead/PM all large business systems implementations, including requirements gathering, vendor/tool evaluation, Agile delivery, and go-live. You get a say in whether a tool is a good fit before we commit.
- Serve as the primary administrator for all tools in the business operations stack. Own implementations, configurations, and day-to-day operational support.
- Own or partner on critical workflows such as; lead routing, attribution, account hierarchy, CPQ and order management, and auto-renewals.
- Maintain all integrations with minimal downtime or errors. Leverage APIs for data exchange and user auto-provisioning across the stack.
- Ensure all systems meet Hyperproof standards: no duplicates, seamless data flow, and consistent setup across environments.
- Maintain the RevOps sprint cadence, checkpoints, and release calendar. Consistently meet deployment deadlines.
- Hands-on CPQ ownership. We are completing a Nue CPQ re-implementation and this will be a primary focus during onboarding.
- Create and maintain comprehensive systems documentation: technical maps, field libraries, integration documentation, and change logs. All system changes require documentation for education and compliance before release.
- Own the data governance framework, including defined data owners, quality standards, SLAs, and escalation paths.
- Own security settings across all tools: user access reviews, permission configurations, and customer data protection. Understand requirements across EU, FedRAMP, and additional audit frameworks relevant to Hyperproof’s use case.
- Review and validate security configurations on a regular cadence, with documented evidence.
- Identify and pilot AI-powered enhancements across the business systems stack (e.g., AI-driven data enrichment, intelligent automation). Bring recommendations to Business Operations Leadership with clear business cases and measurable outcomes.
- Stay current on AI capabilities within Salesforce and adjacent tools. Proactively assess how emerging features can reduce manual effort or improve data quality.
Requirements:
- 6+ years of Salesforce Strategy experience with demonstrated progression into systems architecture and advanced technical skills, not just administration.
- Experience with at least 3, in addition to SFDC, of our named tools at the bottom of the JD.
- Advanced knowledge of Salesforce Flows
- 4+ years managing multiple systems including integrations between CRM, Marketing, BI, etc.
- Experience with Marketing Outbound Tools
- Experience gathering requirements and facilitating meetings with stakeholders to define use cases and needs of stakeholders
- Experience leading application implementations.
- Track record of eliminating data quality issues at scale
- Experience with Lean Data or similar lead routing tools
- Bachelor's degree in Business Administration or Information Technology or equivalent professional experience.
- Deep understanding of Sales and SAAS business model including PLG and ABM
Benefits:
- Annual compensation reviews + equity
- Unlimited PTO: strongly encouraged to unplug and recharge
- Health: coverage for medical, dental, and vision - employee and dependents
- 401K, which vests immediately, complete with a 4% company match
- 12 weeks of Parental leave and 1 year free diapers and wipes with Honest
- Annual company in-person events and quarterly in-person connects
- $500 home office stipend - at the time of hire. Any additional home office needs are requested as needed.
- $100 quarterly paid wellness stipend
- Pet insurance discount
- Slack channel notifications turn off after 5 pm based on your time zone
- Two Hypercharge weeks of rest where we close company-wide (July & Dec)
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