Senior Director of Business Operations – Software Insights
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Job Description
Head of Business Intelligence for FICO, leading data-driven decision-making and BI innovations across teams. Spearheading a transformative analytics function to enhance organizational insights and efficiency.
Responsibilities:
- Lead our data analytics function and serve as the strategic voice for all business intelligence across Sales, Marketing, Customer Experience, Operations, and Technology.
- Craft a bold, exciting vision for BI and drive transformative innovation to enable next-gen data capabilities, especially through AI and self-serve analytics.
- Define the overall structure of the BI ecosystem; how data models, metrics, dashboards, and reports come together while ensuring all teams have a scalable and intuitive environment for navigating and consuming insights.
- Deliver impactful data solutions to surface strategic opportunities, monitor key business metrics, diagnose issues, quantify initiatives and communicate impact to the business.
- Lead, mentor, and develop a team of business intelligence professionals structured across multiple functional pods serving all core business units.
- Foster a data-driven culture within the organization, shifting from "pulling reports" to "being alerted when it matters".
- Manage a portfolio of projects across all business units; proactively raise resource constraints and make recommendations on prioritization.
Requirements:
- 10+ years of progressive experience in business intelligence, data analytics, or related roles with proven success at senior levels.
- 7+ years in leadership or management positions with experience managing diverse, multi-functional teams.
- Experience working with executive stakeholders across Sales, Marketing, Operations, and Technology organizations.
- Deep expertise in SQL, cloud-based data warehouse platforms (AWS, Snowflake), CRM Systems (Salesforce), and other Software Systems.
- Proven experience building BI functions and designing reporting systems, including governance of KPIs, reporting processes, data modeling and dashboard development.
- Bachelor's degree in Statistics, Computer Science, Engineering, Analytics, or related field.
Benefits:
- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
- An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
- The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
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