Director, Healthcare Partnerships
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Job Description
Mom’s Meals healthcare partnerships director managing strategic Medicaid and long-term-care accounts. Leading regional field sales managers, account plans, partnerships, and nationwide conference engagement.
Responsibilities:
- Build and foster relationships with strategic healthcare accounts across long-term care, post-discharge, and chronic care meal programs
- Lead a team of regional field-based Managers of Healthcare Partnerships
- Oversee and implement Medicaid and Long-Term Care field sales systems to maximize territory outcomes
- Onboard and implement new health plan accounts with the Implementation Manager and broader Mom’s Meals team
- Establish relationships, develop training materials, and train account team members on service
- Evaluate territory performance, productivity, metrics, workload, and outputs; ensure compliance and address issues through corrective action
- Identify opportunities for clinical data analyses, readmission/utilization/cost-savings analyses, quality improvement, and case studies
- Position Mom’s Meals as a strategic healthcare partner supporting organizational goals
- Represent Mom’s Meals at national and regional conferences and follow up on leads
- Travel regionally and nationally to call on accounts and attend conferences
- Oversee field rides and virtual assessments of customer-facing presentations, in-services, leadership meetings, and continuing education programs
- Mentor, coach, develop, train, and support the field sales team
- Partner with senior leadership to refresh customer service messaging across marketing collateral, slide decks, in-services, and continuing education
- Oversee field team CRM training and compliance
- Develop and manage performance scorecard achievement of the field team
- Provide coverage of open territories as needed
- Develop and deliver quarterly account plans with Sales, Marketing, Operations, Analytics, IT, and other leadership
- Maintain continual communication and alignment with leadership to meet account and business needs
Requirements:
- Bachelor’s degree in Business Management or related field
- Minimum 5 years combined clinical work and/or Healthcare Account Management experience, business development, or sales
- Expertise in LTSS, HCBS, and Medicaid programs, including Managed Medicaid, LTSS, and Medicaid FFS programs
- Proven track record of setting and tracking toward milestones, follow-up, consistent documentation, and timely professional communication with stakeholders
- Ability to engage professionally with partners and develop trusting, mutually respectful, mutually beneficial relationships with key accounts and internal teams
- Demonstrated success identifying root causes, clarifying issues, and helping create processes with internal and external teams
- Strong communication and presentation skills
- Sincerity and passion for helping people
- Strong Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint
- Experience with CRM, Salesforce, or similar organizational sales software
- Willingness to travel up to 50% of the time for regional and nationwide day and overnight trips
- Ability to assemble and disassemble table and/or booth displays for conferences
- Living near a major airport is essential
- Preferred: previous work with Medicaid and Medicare Advantage Managed Care plans
- Preferred: knowledge of Medicaid benefit programs
- Preferred: clinical background such as Nurse or Registered Dietitian
- Preferred: experience with pilot program development, execution, and quality measures such as HEDIS and Stars
- Physical requirements include repetitive wrist, hand, and/or finger motions; prolonged sitting; and visual perception including peripheral vision, depth perception, and focus adjustment
Benefits:
- PTO, holiday pay and holiday of choice
- 401(k) match
- Life insurance
- Short-term disability
- Health, dental and vision insurance
- Maternity/paternity leave
- Health savings account (HSA)
- Flex spending accounts (FSA) – health and dependent
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